fix problems on OOLER [iphone]

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—— Run into issues on OOLER? Get help pending when official support gets back to you!

OOLER
Info:
company: Sleepme Inc.
: https://help.sleep.me/hc/en-us/categories/18272441651981-OOLER
: sleep.me
Chat with our AI-based OOLER Support
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Bugs issue

Sleep schedules get randomly deleted

Fix: 1. Regularly back up your schedules by taking screenshots or writing them down. 2. If schedules are deleted, try reinstalling the app to see... ⇲

Inconsistent warm awake feature

Fix: 1. Check the settings for the warm awake feature to ensure it is configured correctly. 2. If the feature is not working as expected, try tog... ⇲

Inability to manually power off without app

Fix: 1. Check if the OOLER device has a physical power button that can be used to turn it off. 2. If no physical button exists, consider using a... ⇲
 
Messages issue

Inaccurate temperature adjustment messages

Fix: 1. Ensure that the temperature settings in the app match the desired settings on the OOLER device. 2. If discrepancies occur, try recalibrat... ⇲
 
Settings issue

OOLER does not differentiate between programs or days

Fix: 1. Create distinct schedules for each day of the week to help differentiate them. 2. Use clear naming conventions for each program to avoid... ⇲
 
Account issue

Requires account creation for basic functionality

Fix: 1. If you are uncomfortable with account creation, check if there is a guest mode or limited functionality mode in the app that allows you t... ⇲
 
Privacy issue

Privacy concerns regarding data sharing

Fix: 1. Review the app's privacy settings to limit data sharing. Go to Settings in the app and adjust the permissions. 2. Use a VPN on your iPhon... ⇲
 
Notifications issue

No low water level notification

Fix: 1. Regularly check the water level manually to ensure it is sufficient for operation. 2. Set a reminder on your phone to check the water lev... ⇲
 
Network issue

Bluetooth connectivity problems

Fix: 1. Ensure that your iPhone is within range of the OOLER device and that there are no obstructions. 2. Forget the OOLER device in your iPhone... ⇲

OOLER does not function without internet connection

Fix: 1. If you need to use the app without internet, consider downloading the app's user manual or any necessary information for offline access.... ⇲
 
UI issue

Clunky and unintuitive user interface

Fix: 1. Familiarize yourself with the app by exploring all its features and settings. 2. Look for tutorials or guides online that can help you na... ⇲
 
Customization issue

No timer function for one-off use

Fix: 1. Use the scheduling feature to create a one-time schedule that mimics a timer. Set the start and end times for your desired use. 2. Manual... ⇲
 
Compatibility issue

Limited functionality on iPad

Fix: 1. Check if the app is optimized for iPad use. If not, consider using the iPhone version on your iPad by downloading it from the App Store.... ⇲
 
Slow issue

Slow to reconnect to Bluetooth

Fix: 1. Ensure that the OOLER device is powered on and within range when trying to reconnect. 2. Restart the app and try reconnecting again. OR... ⇲
 
Support issue

Poor customer service response times

Fix: 1. Check the app for any FAQs or troubleshooting guides that may help resolve your issue without needing to contact customer service. 2. Use... ⇲
 
Updates issue

Firmware update issues

Fix: 1. Ensure that your OOLER device is connected to the app and that you have a stable internet connection before attempting a firmware update.... ⇲
 
Freezing issue

OOLER freezes or crashes

Fix: 1. Close the app completely and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe the app off... ⇲
 
Features issue

Lack of essential features

Fix: 1. Explore the app thoroughly to ensure you are not missing any features. 2. Use workarounds, such as using external timers or other apps, t... ⇲
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 what users are saying
Good experience
94.4%

Bad experience
3.4%

Neutral
2.2%

~ from our NLP analysis of 3,044 combined software ratings.

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 Private Data OOLER collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics