fix problems on Terra [iphone]

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—— Run into issues on Terra? Get help pending when official support gets back to you!

Terraforming Mars
Info:
company: TWIN SAILS INTERACTIVE
: https://asmodee.helpshift.com/a/terraforming-mars/
: www.asmodee-digital.com
Chat with our AI-based Terra Support
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Notifications issue

notifications do not work

Fix: Check your notification settings. Go to Settings > Notifications > Terraforming Mars and ensure that notifications are enabled. Also, check... ⇲
 
UI issue

difficult user interface

Fix: Familiarize yourself with the app by reviewing the tutorial or help section within the app. This can help you understand the layout and feat... ⇲

interface disappears after reopening app

Fix: Try restarting your device. Sometimes, a simple restart can resolve interface issues that occur after reopening an app. OR Check for upda... ⇲
 
Loading issue

long loading times

Fix: Clear the app's cache if possible. Go to Settings > General > iPhone Storage, find Terraforming Mars, and see if there’s an option to offloa... ⇲
 
Login issue

authentication issues

Fix: Log out and log back into your account. Go to the settings within the app and find the option to log out, then re-enter your credentials.... ⇲
 
Gameplay issue

time limit issues

Fix: Review the game settings to see if there are options to adjust time limits for turns. Some games allow you to customize these settings befor... ⇲

friends must be online to add

Fix: Use social media or messaging apps to coordinate with friends to be online at the same time for adding them in the game. OR Look for any... ⇲

AI can be tricked

Fix: Adjust the difficulty settings if available. Some games allow you to change the AI difficulty, which can provide a more challenging experien... ⇲

timer does not turn off during opponents' turns

Fix: Check the game settings to see if there is an option to disable the timer during opponents' turns. Some games allow for this adjustment. O... ⇲

no statistics tracking

Fix: Keep a manual record of your game statistics using a notebook or a notes app on your device to track your progress over time. OR Engage w... ⇲

animations consume too much time

Fix: Look for an option in the settings to reduce or disable animations. Some games allow you to speed up or skip animations. OR If animations... ⇲

inability to view cards during opponents' turns

Fix: Familiarize yourself with the cards before the game starts. Take notes or screenshots of important cards to reference during opponents' turn... ⇲

poorly designed multiplayer system

Fix: Try using a different method to connect with friends, such as creating a private room or using a different platform for communication during... ⇲
 
Customization issue

no undo feature

Fix: Be mindful of your moves and plan ahead, as the app currently does not support an undo feature. Take your time to think through your actions... ⇲

no option to extend turn time

Fix: Communicate with your friends before starting the game to agree on a relaxed pace, allowing for more time if needed. OR If the game is to... ⇲

inability to randomize board placement

Fix: Check the game settings to see if there is an option to randomize board placement before starting a game. OR If randomization is not avai... ⇲
 
Backup issue

inability to save games

Fix: Check if there is a manual save option in the game settings. Some games allow you to save progress at certain points. OR If the game does... ⇲
 
Freezing issue

game hangs after winning

Fix: Try restarting the app after a game to clear any temporary issues that may cause it to hang. Close the app completely and reopen it. OR C... ⇲
 
Bugs issue

inconsistent card functionality

Fix: Review the game rules or help section to ensure you are using the cards correctly, as some may have specific conditions for use. OR If yo... ⇲

game does not resume properly after leaving

Fix: Ensure you are saving your game progress before leaving. Look for a save option in the game menu. OR If the game does not resume properly... ⇲
 
Updates issue

missing expansions

Fix: Check the app store for any available expansions or DLCs that can be purchased or downloaded to enhance your game experience. OR Engage w... ⇲

lack of late stage polish

Fix: Provide feedback to the community about your experience, as user feedback can sometimes lead to improvements in future updates. OR Engage... ⇲
 
Glitches issue

glitches in card play

Fix: Restart the app to clear any temporary glitches that may be affecting card play. Close the app completely and reopen it. OR Check for upd... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.1%

Bad experience
8.0%

Neutral
4.0%

~ from our NLP analysis of 6,757 combined software ratings.

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Viticulture

 Private Data Terra collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Terraforming Mars - Prelude: $3.99 New DLC Prelude available
  2. Hellas & Elysium: $3.99 New DLC Hellas & Elysium
  3. Venus Next: $3.99 New DLC Venus Next
  4. Original Promo Pack: $2.99 New DLC Original Promo Pack