fix problems on Caixadirecta [iphone]

—— Run into issues on Caixadirecta? Get help pending when official support gets back to you!

Caixadirecta

Info:

company: Caixa Geral de Depósitos

: https://www.cgd.pt/link/suporte

: www.cgd.pt

Chat with our AI-based Caixadirecta Support

🛠️ Common Caixadirecta Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot update personal data and identification

Fix: 1. Open the Caixadirecta app and log in to your account. 2. Navigate to the 'Profile' or 'Settings' section, usually represented by a gear i... ⇲

Expired financial relationship purpose shows at login and cannot be updated

Fix: 1. Log in to the Caixadirecta app. 2. Go to the 'Profile' or 'Settings' section. 3. Look for any notifications or alerts regarding your fina... ⇲

UI issue

Confusing interface and difficult navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the 'Help' or 'FAQ' section within the app for guidance on nav... ⇲

Caixadirecta does not rotate from portrait to landscape mode

Fix: 1. Check your device's orientation lock. Swipe down from the top right corner of your iPhone to access the Control Center and ensure the ori... ⇲

Layout is confusing and slow

Fix: 1. Take time to explore each section of the app to familiarize yourself with its layout. 2. Use the 'Help' section for guidance on navigatin... ⇲

Notifications issue

Notifications lead nowhere in the app

Fix: 1. Check the notification settings in the app. 2. Go to 'Settings' and look for 'Notifications'. Ensure that they are enabled and linked to... ⇲

Payments issue

Payment function buried in multiple menus

Fix: 1. Log in to the app and navigate to the 'Payments' section. 2. Take note of the path you take to reach it (e.g., Home > Services > Payments... ⇲

Slow issue

Digital assistant is slow and unhelpful

Fix: 1. Try restarting the app to see if performance improves. 2. Clear the app cache by going to your device settings, selecting the app, and ch... ⇲

Language option not on the login screen

Fix: 1. Log in to the app and navigate to 'Settings'. 2. Look for 'Language' options and select your preferred language. 3. Save changes and log... ⇲

Fix: 1. Ensure you are entering the correct passcode. 2. If the screen freezes, try force-closing the app and reopening it. 3. Restart your devic... ⇲

Settings issue

Language settings do not apply to notifications

Fix: 1. Go to the app's 'Settings' and check the 'Notifications' section. 2. Ensure that the language setting is correctly applied. 3. If notific... ⇲

Security issue

Limited password options

Fix: 1. When creating or updating your password, ensure it meets the app's requirements (e.g., length, special characters). 2. Use a password man... ⇲

Bugs issue

Contact quick access does not work

Fix: 1. Check if the contact quick access feature is enabled in the app settings. 2. If it is enabled but not working, try logging out and back i... ⇲

Frequent transfer errors

Fix: 1. Ensure you are entering the correct details for transfers. 2. Check your internet connection for stability before initiating a transfer.... ⇲

Messages issue

SMS function is slow and requires multiple requests

Fix: 1. Ensure you have a stable internet connection. 2. Try sending the SMS function during off-peak hours when network traffic is lower. OR... ⇲

SMS token functionality not working

Fix: 1. Ensure you have a stable internet connection. 2. Check your phone settings to ensure SMS permissions are enabled for the app. 3. Try requ... ⇲

Error when sending messages

Fix: 1. Ensure you have a stable internet connection. 2. Check if the app has permission to send messages in your device settings. 3. Try restart... ⇲

Compatibility issue

Caixadirecta not suitable for iPads

Fix: 1. If you have an iPad, try using the app in compatibility mode or check if there is a specific iPad version available in the App Store. O... ⇲

Caixadirecta not available on iPads

Fix: 1. If you have an iPad, check the App Store for any updates or specific versions of the app designed for iPads. 2. Use the web version of Ca... ⇲

Support issue

Poor customer service in English

Fix: 1. Use the app's FAQ or help section for common issues instead of relying on customer service. 2. If you need assistance, consider using tra... ⇲

Crashes issue

Caixadirecta frequently fails to open

Fix: 1. Ensure your app is updated to the latest version. 2. Restart your device to clear any temporary glitches. 3. If the app still fails to op... ⇲

Account issue

Increased account maintenance fees

Fix: 1. Review your account settings to see if there are options to reduce fees, such as opting for a different account type. 2. Check for any pr... ⇲

Difficult to navigate to account details

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the search function if available to quickly locate account det... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

89.1%

Bad experience

7.4%

Neutral

3.4%

~ from our NLP analysis of 524 combined software ratings.

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Private Data Caixadirecta collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics