fix problems on The Detroit News [iphone]

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—— Run into issues on The Detroit News? Get help pending when official support gets back to you!

The Detroit News: Local News
Info:
company: Gannett
: https://help.detroitnews.com
: www.detroitnews.com
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UI issue

Scrolling is jerky and unstable

Fix: Check for any updates to the app in the App Store. Developers often release updates to fix performance issues. Go to the App Store, tap on y... ⇲

Red screen redirects attention upon opening app

Fix: Check the app settings for any options related to the opening screen or splash screen. If available, you may be able to change or disable th... ⇲

Dark mode renders links unreadable

Fix: Switch to light mode temporarily to read the links more easily. Go to 'Settings' > 'Display & Brightness' and select 'Light' mode. This will... ⇲

User interface is not user-friendly

Fix: Familiarize yourself with the app's layout by exploring different sections. Take note of where key features are located, which can improve y... ⇲
 
Ads issue

Ads load causing interruptions while scrolling

Fix: Consider using a content blocker app that can help reduce the number of ads displayed in The Detroit News app. You can find these in the App... ⇲

Ads play unexpectedly even when silenced

Fix: Check the app's settings for any options related to ad preferences or sound settings. Some apps allow you to control ad behavior from within... ⇲
 
Video issue

In-app videos are unengaging and unnecessary

Fix: If you find the in-app videos distracting, you can mute them by tapping the mute button on the video player. This allows you to continue usi... ⇲
 
Account issue

Difficulty accessing subscription content

Fix: Ensure you are logged into your subscriber account. Go to the app's settings and check your account status. If you are not logged in, enter... ⇲
 
Content issue

Limited MSU sports coverage

Fix: Check if there are any specific sections or categories within the app dedicated to MSU sports. Sometimes, content is categorized differently... ⇲
 
Privacy issue

Comments are removed without explanation

Fix: Review the app's community guidelines or comment policy, which may provide insight into why comments are removed. This can help you understa... ⇲
 
Loading issue

The Detroit News does not pull up latest paper or specific stories

Fix: Try refreshing the app by pulling down on the main feed. This can help load the latest content and stories. OR If refreshing does not wor... ⇲
 
Bugs issue

Glitches and bugs affect overall performance

Fix: Make sure the app is updated to the latest version. Go to the App Store and check for updates. Developers often release fixes for glitches i... ⇲
 
Support issue

Lack of support for app issues

Fix: Utilize any available help or FAQ sections within the app. These resources can provide answers to common issues and troubleshooting steps.... ⇲
 
Payments issue

Some articles are locked behind a paywall

Fix: If you encounter a paywall, check if you are logged into your subscriber account. Logging in can grant you access to locked articles. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.7%

Neutral
4.6%

Bad experience
3.8%

~ from our NLP analysis of 6,845 combined software ratings.

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 Private Data The Detroit News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
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  4. Monthly Digital Subscription: $19.99 Enjoy the latest news from The Detroit News!
  5. Annual Digital Subscription: $19.99 Enjoy the latest news with a subscription!