fix problems on Backgammon Live [iphone]

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—— Run into issues on Backgammon Live? Get help pending when official support gets back to you!

Backgammon Live
Info:
company: BPS Software
: http://www.gamecolony.com/cgi-bin/contactus.plx
: www.gamecolony.com
Chat with our AI-based Backgammon Live Support
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Ads issue

Ads make it difficult to play

Fix: Consider playing in airplane mode if the game allows it, as this can prevent ads from appearing. However, be aware that this may limit some... ⇲

Frequent ads disrupt gameplay

Fix: Look for an option to mute ads or reduce their volume if they are particularly disruptive. This can help maintain your focus during gameplay... ⇲
 
Support issue

Poor customer service

Fix: Utilize the in-game help or FAQ section to find answers to common issues. This can often provide quicker solutions than waiting for customer... ⇲

Limited response to negative feedback

Fix: Provide constructive feedback through the appropriate channels within the app. Focus on specific issues and suggest potential improvements.... ⇲

Issues with ticket system

Fix: Check the app for any updates or patches that may address ticket system issues. Keeping your app updated can resolve many bugs. OR If you... ⇲
 
Payments issue

High rake fees

Fix: Review the game’s rules and fee structure to understand how rake fees are calculated. This knowledge can help you make more informed decisio... ⇲
 
Gameplay issue

Unfair game outcomes

Fix: Focus on improving your skills and strategies rather than the outcomes. This can help you feel more in control of your game experience. OR... ⇲

Inconsistent player matching

Fix: Try to play during peak hours when more players are online. This can improve your chances of being matched with players of similar skill lev... ⇲

Predictable dice rolls

Fix: Change your approach to the game by focusing on strategy rather than relying solely on luck. This can help you adapt to the rolls you receiv... ⇲

Unreliable ranking system

Fix: Focus on improving your skills rather than the ranking itself. This can help you feel more accomplished regardless of the ranking system's r... ⇲

Game management affects outcomes

Fix: Stay informed about game updates and changes to management policies. Understanding these can help you adapt your strategies accordingly. O... ⇲
 
UI issue

Difficult to read new format

Fix: Take some time to familiarize yourself with the new format by playing practice games. This can help you adjust to the changes without the pr... ⇲
 
Compatibility issue

Poor graphics for some users

Fix: Check your device settings to ensure that graphics settings are optimized for performance. Lowering graphics quality may improve performance... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
74.8%

Bad experience
23.6%

Neutral
1.6%

~ from our NLP analysis of 127 combined software ratings.

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 Private Data Backgammon Live collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Set of 7 $Tickets: $9.99 $Tickets are used as Entry Fees to participate in Tournaments of Skill
  2. Set of 2 $Tickets: $2.99 $Tickets are used as Entry Fees to participate in Tournaments of Skill
  3. Set of 15 $Tickets: $17.99 Tickets are used as Entry Fees in Tournaments