fix problems on Zone 2 [iphone]

—— Run into issues on Zone 2? Get help pending when official support gets back to you!

Zone 2: Heart Rate Training

Info:

company: Shannon Bolick

: https://twitter.com/zone2app

Chat with our AI-based Zone 2 Support

🛠️ Common Zone 2 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Zone 2 randomly stops tracking mid workout

Fix: 1. Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. 2. Check... ⇲

workout not saved

Fix: 1. Ensure that you have a stable internet connection, as the app may require it to save workouts. Check your Wi-Fi or cellular data settings... ⇲

Freezing issue

Zone 2 freezes during runs

Fix: 1. Close all other apps running in the background. Double-click the Home button (or swipe up from the bottom) and swipe up on apps to close... ⇲

Crashes issue

Zone 2 crashes on iPhone 11pro

Fix: 1. Ensure that your iPhone 11 Pro is running the latest version of iOS. Go to Settings > General > Software Update. 2. Delete and reinstall... ⇲

Network issue

disconnects from Polar HR monitor

Fix: 1. Ensure that Bluetooth is enabled on your iPhone. Go to Settings > Bluetooth and make sure it is turned on. 2. Re-pair the Polar HR monit... ⇲

randomly connects to other Bluetooth devices

Fix: 1. Turn off Bluetooth on your iPhone and then turn it back on. Go to Settings > Bluetooth, toggle it off, wait a few seconds, and toggle it... ⇲

Audio issue

voice notifications not through headphones

Fix: 1. Check the audio output settings in the app. Go to the app settings and look for audio or notification settings to ensure they are set to... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.6%

Bad experience

4.5%

Neutral

1.9%

~ from our NLP analysis of 156 combined software ratings.

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Private Data Zone 2 collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics