fix problems on Survival Island [iphone]

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—— Run into issues on Survival Island? Get help pending when official support gets back to you!

Survival Island：Hope
Info:
company: Super Wheat
: https://www.dislandgames.com
Chat with our AI-based Survival Island Support
   Hello! How can I assist you?  

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Loading issue

unable to load game

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Try switching between Wi-Fi and cellular data to s... ⇲
 
Glitches issue

glitches on screen

Fix: 1. Restart the app: Close the game completely and reopen it to see if the glitches persist. 2. Update the app: Ensure you have the latest ve... ⇲

glitches in base

Fix: 1. Restart the app: This can often resolve temporary glitches. 2. Update the app: Make sure you are using the latest version of the game, as... ⇲
 
Login issue

login failures

Fix: 1. Check your credentials: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Pas... ⇲
 
Payments issue

purchases not delivered

Fix: 1. Check your purchase history: Go to the App Store, tap on your profile icon, and check your purchase history to confirm the transaction we... ⇲

payment processing issues

Fix: 1. Check your payment method: Ensure your payment method is valid and has sufficient funds. Update your payment information in the App Store... ⇲
 
Updates issue

game profile deletion after update

Fix: 1. Check for backups: If you have iCloud or another backup service enabled, check if your game data is saved there. Restore from the backup... ⇲
 
Freezing issue

freezes during gameplay

Fix: 1. Close background apps: Double-tap the home button and swipe up on apps to close them. This can free up resources for the game. 2. Restart... ⇲
 
Gameplay issue

suspensions mid-air

Fix: 1. Restart the app: Close and reopen the game to see if the issue resolves itself. 2. Check for updates: Ensure you have the latest version... ⇲

kicked out during PvP

Fix: 1. Check your internet connection: Ensure you have a stable connection, as poor connectivity can lead to being kicked out of matches. 2. Res... ⇲
 
Slow issue

poor optimization

Fix: 1. Close other apps: Ensure no other apps are running in the background to free up resources for the game. 2. Restart your device: This can... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
47.4%

Bad experience
39.5%

Neutral
13.2%

~ from our NLP analysis of 38 combined software ratings.

 Switch to these Alternatives:
Survival Point: zombie island
Dead God Land: Survival games
Exile: Wasteland Survival RPG
Project: Deadline
Survival Strike
Dead Blood: Survival FPS
Craft of Survival - Gladiators
Lost Future: Zombie Survival
Cyber Realm
Rebirth of Glory

 Private Data Survival Island collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. 100-Diamond Bundle: $0.99 Contain 100 Diamonds
  2. 1000-Diamond Bundle: $9.99 Contain 1000 Diamonds
  3. 500-Diamond Bundle: $4.99 Contain 500 Diamonds
  4. 2000-Diamond Bundle: $19.99 Contain 2000 Diamonds
  5. 7-Day Gift: $0.99 Daily rewards in a week
  6. ELITE PASS: $4.99 ELITE PASS rewards can be claimed
  7. DELUXE PASS: $16.99 DELUXE PASS rewards can be claimed
  8. Flame Knife Pack: $0.29 Enjoy Excess Rebates
  9. 5000-Diamond Bundle: $49.99 Contain 5000 Diamonds
  10. Value Pack: $0.99 Contains a lot of rare items