fix problems on RokMate [iphone]

—— Run into issues on RokMate? Get help pending when official support gets back to you!

RokMate: Remote Control & IPTV

Info:

company: Tamara Nicols

: https://docs.google.com/document/d/1vJXjrCZIYWalHgCJTLzbYD7CeNq06gGijKkfK4BPz2Y/edit?usp=sharing

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🛠️ Common RokMate Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

RokMate freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the RokMate app o... ⇲

slow loading times

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage > RokMate and selecting 'Offload App'. This will free up space and... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app to the latest version available in the App Store, as updates often include bug fixes that can resolve crashing issues. 2.... ⇲

Downloads issue

limited offline functionality

Fix: 1. Check if the app has an option to download content for offline viewing. Look for a download icon or option within the app settings or whi... ⇲

Support issue

poor customer support

Fix: 1. Look for a FAQ or help section within the app or on the official website. Many common issues are addressed there. 2. Join user forums or... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check your notification settings by going to Settings > Notifications > RokMate. Ensure that notifications are enabled and set to your pr... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app's layout by exploring each section. Look for a tutorial or help section within the app that may guide y... ⇲

Customization issue

lack of customization options

Fix: 1. Explore the app settings to see if there are any available customization options that you may have overlooked. Look for themes, layouts,... ⇲

Battery issue

high battery consumption

Fix: 1. Reduce the screen brightness while using the app, as high brightness can drain battery life. 2. Close other background apps that may be c... ⇲

Compatibility issue