fix problems on Sound Community Bank [iphone]

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—— Run into issues on Sound Community Bank ? Get help pending when official support gets back to you!

Sound Community Bank Mobile
Info:
company: Sound Community Bank
: https://www.soundcb.com/services-tools/account-services/mobile-banking.html
: www.soundcb.com
Chat with our AI-based Sound Community Bank Support
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Account issue

Dropped accounts

Fix: 1. Log out of the app and log back in to see if the accounts reappear. 2. Check if there are any updates available for the app in the App S... ⇲

Lost scheduled transfers

Fix: 1. Check if the scheduled transfers are still listed in the app. Go to the Transfers section and look for any scheduled transactions. 2. If... ⇲
 
Login issue

Locked out of account

Fix: 1. If you are locked out, try resetting your password. On the login screen, select 'Forgot Password?' and follow the prompts to reset it. 2... ⇲

Takes long to log in

Fix: 1. Ensure that your internet connection is stable. Switch between Wi-Fi and cellular data to see if it improves login speed. 2. Clear the a... ⇲

Sound Community Bank acts like first time logging in

Fix: 1. Log out of the app and log back in to see if it resolves the issue. 2. Clear the app's cache by uninstalling and reinstalling it to refr... ⇲

Invalid username or password with password manager

Fix: 1. Ensure that the password manager is correctly filling in your username and password. Check for any saved entries that may be outdated. 2... ⇲
 
Support issue

Long waits for customer service

Fix: 1. Try reaching out to customer service during off-peak hours, such as early morning or late afternoon, to reduce wait times. 2. Use the ba... ⇲

Lack of support

Fix: 1. Utilize the FAQ section on the bank's website or app for common issues and solutions. 2. Check if there are any online resources, such a... ⇲
 
Updates issue

Cannot change password after update

Fix: 1. Ensure that you are following the correct steps to change your password. Go to Settings in the app, select 'Change Password,' and follow... ⇲

New updates not provided on time

Fix: 1. Regularly check the App Store for updates to ensure you have the latest version of the app. 2. Enable automatic updates on your iPhone b... ⇲
 
Security issue

Obscure security questions every time

Fix: 1. Check if there is an option to remember your security questions in the app settings. If available, enable this feature. 2. If the app do... ⇲

Face ID no longer works

Fix: 1. Go to Settings > Face ID & Passcode and ensure that Face ID is enabled for the Sound Community Bank app. 2. If it is enabled, try resett... ⇲
 
Syncing issue

Information not consistent with website

Fix: 1. Log out of the app and log back in to refresh the data. 2. Clear the app's cache by uninstalling and reinstalling it to ensure you have... ⇲
 
Compatibility issue

Touch ID only available on iPhone 14

Fix: 1. If you are using an older iPhone model, ensure that you have enabled Face ID or Touch ID in the app settings if available. 2. If Touch I... ⇲
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 what users are saying
Good experience
95.8%

Neutral
3.2%

Bad experience
0.9%

~ from our NLP analysis of 528 combined software ratings.

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 Private Data Sound Community Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Other Data