fix problems on LabFly [iphone]

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—— Run into issues on LabFly? Get help pending when official support gets back to you!

LabFly
Info:
company: My Personal Health Records Express Inc.
: https://www.mphrx.com/index.php/contact-us/
: www.northwell.edu
Chat with our AI-based LabFly Support
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Bugs issue

Electronic lab orders not recognized

Fix: Check if the lab orders are in the correct format as specified by the app. Refer to any guidelines provided within the app for order submiss... ⇲

Lab failed to process test

Fix: Check the app for any notifications or messages regarding the test status. Sometimes updates are provided through the app. OR Contact the... ⇲

Buggy app performance

Fix: Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update to check for updates. OR Uninsta... ⇲

Numerous error messages

Fix: Take note of the specific error messages and search for them in the app's help section or online for potential solutions. OR Clear the ap... ⇲
 
Updates issue

LabFly won't open after update

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Registration issue

Unable to sign up or sign in

Fix: Ensure that you are using the correct email and password. If you forgot your password, use the 'Forgot Password' feature to reset it. OR... ⇲
 
Support issue

Technical support is ineffective

Fix: Utilize any available FAQs or help sections within the app for common issues. This can often provide quicker solutions than waiting for supp... ⇲

Aggressive technician behavior

Fix: Document the interactions and keep a record of any incidents. This can be useful for future reference if needed. OR If possible, request... ⇲

No phone support available

Fix: Check the app for any live chat options or email support that may be available instead of phone support. OR Look for user forums or commu... ⇲
 
UI issue

LabFly is just a website in app form

Fix: Try accessing the website directly through a browser for a potentially better experience. Sometimes web versions are more stable than app ve... ⇲
 
Freezing issue

Repeated app freezing during appointment booking

Fix: Clear the app cache if the option is available in the app settings. This can help improve performance. OR Try booking appointments during... ⇲
 
Login issue

Endless login loops

Fix: Clear the app's cache and data if possible. This can help reset any stuck sessions. OR Uninstall and reinstall the app to reset all setti... ⇲

Incorrect password pattern error

Fix: Ensure that your password meets the app's requirements (e.g., length, special characters). Try resetting your password if unsure. OR Chec... ⇲

Difficult login process

Fix: Use a password manager to store and autofill your login credentials, making the process easier. OR Consider using the 'Remember Me' featu... ⇲
 
Security issue

Two-factor authentication required every time

Fix: Check if there is an option to remember your device for future logins in the two-factor authentication settings. OR Ensure that your app... ⇲
 
Compatibility issue

Lack of integration with other apps

Fix: Check the app settings for any integration options that may be available. Sometimes integrations can be enabled within the app. OR Look f... ⇲
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 what users are saying
Good experience
50.0%

Bad experience
48.0%

Neutral
2.0%

~ from our NLP analysis of 50 combined software ratings.

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 Private Data LabFly collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics