fix problems on VUER [iphone]

—— Run into issues on VUER? Get help pending when official support gets back to you!

VUER - Live Video Monitor

Info:

company: Teradek

: https://support.teradek.com/hc/en-us/community/topics

: teradek.com

Chat with our AI-based VUER Support

🛠️ Common VUER Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

does not work on desktop computers

Fix: Unfortunately, VUER is designed specifically for iPhone and does not have a desktop version. As a workaround, consider using an iPhone emula... ⇲

only one camera stream visible when using multiple Serv Pros

Fix: Ensure that all Serv Pros are properly connected and powered on. Check the app settings to see if there is an option to switch between camer... ⇲

Updates issue

VUER does not find devices after update

Fix: After an update, it’s common for apps to lose connection with devices. First, ensure that your iPhone's Bluetooth and Wi-Fi are turned on. T... ⇲

Support issue

dead link for support

Fix: If the support link is dead, try searching for alternative support resources online. Look for user forums, community discussions, or social... ⇲

Crashes issue

crashes after OS upgrade

Fix: If VUER crashes after an OS upgrade, first try closing the app completely and reopening it. If that doesn’t work, uninstall the app and then... ⇲

Storage issue

no option to record to local memory

Fix: Currently, if VUER does not support local recording, consider using a screen recording feature on your iPhone. To do this, go to Settings >... ⇲

Customization issue

lack of user editable false color scale

Fix: If the false color scale cannot be edited, check the app settings to see if there are any options for adjusting display settings or color pr... ⇲