fix problems on WTOP News [iphone]

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—— Run into issues on WTOP News? Get help pending when official support gets back to you!

WTOP News: DC, MD and VA News
Info:
company: Hubbard Radio
: http://wtop.com/contact-us/
: wtop.com
Chat with our AI-based WTOP News Support
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Ads issue

excessive commercials

Fix: Look for a premium subscription option within the app that may allow you to remove ads. This is often a feature in news apps to enhance user... ⇲
 
Search issue

no access to recent news stories

Fix: Refresh the app by pulling down on the main news feed. This action often prompts the app to load the latest stories. If that doesn't work, t... ⇲

weather information not available

Fix: Check if the app has permission to access your location. Go to 'Settings' > 'Privacy' > 'Location Services' and ensure that WTOP News is set... ⇲
 
Slow issue

slow loading times

Fix: Ensure that your device has enough storage space. Go to 'Settings' > 'General' > 'iPhone Storage' and delete any unnecessary apps or files t... ⇲
 
Audio issue

audio stream fails frequently

Fix: Check your internet connection. A stable Wi-Fi or cellular connection is crucial for streaming audio. If you're on Wi-Fi, try resetting your... ⇲

streaming audio stops frequently

Fix: Ensure that your device is not going into sleep mode while streaming. Go to 'Settings' > 'Display & Brightness' and adjust the 'Auto-Lock' s... ⇲

incorrect time announcements

Fix: Check your device's time settings. Go to 'Settings' > 'General' > 'Date & Time' and ensure that 'Set Automatically' is enabled. This ensures... ⇲

inconsistent live streaming

Fix: Ensure you have a strong and stable internet connection. If you're on Wi-Fi, try moving closer to the router or switching to cellular data t... ⇲
 
Notifications issue

notifications cannot be adjusted

Fix: Go to 'Settings' > 'Notifications' > 'WTOP News' and check if you can adjust the notification settings. Ensure that notifications are enable... ⇲
 
UI issue

articles open outside the app

Fix: Check if there is an option in the app settings to open articles within the app. Look for a setting related to 'Open in App' or similar. O... ⇲

WTOP News only displays in portrait mode

Fix: Check if your device's orientation lock is enabled. Swipe down from the top right corner to access the Control Center and ensure the orienta... ⇲
 
Crashes issue

WTOP News crashes on launch

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-tap the home button) and swipe the app off the screen.... ⇲

WTOP News crashes when opening

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-tap the home button) and swipe the app off the screen.... ⇲
 
Loading issue

perpetual loading screen

Fix: Check your internet connection. A weak connection can cause the app to hang on the loading screen. Switch between Wi-Fi and cellular data to... ⇲
 
Battery issue

WTOP News drains battery in background

Fix: Limit background app refresh for WTOP News. Go to 'Settings' > 'General' > 'Background App Refresh' and toggle it off for WTOP News to preve... ⇲
 
Bugs issue

traffic report date and time are incorrect

Fix: Check your device's date and time settings. Go to 'Settings' > 'General' > 'Date & Time' and ensure that 'Set Automatically' is enabled to k... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
43.8%

Good experience
40.3%

Neutral
16.0%

~ from our NLP analysis of 144 combined software ratings.

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 Private Data WTOP News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics