fix problems on Web [iphone]

—— Run into issues on Web? Get help pending when official support gets back to you!

Webby App

Info:

company: Webby App

: https://www.webby.app/support

: www.webby.app

Chat with our AI-based Web Support

🛠️ Common Web Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Web crashes on long webinars

Fix: Ensure that your iPhone has enough free storage space. Go to Settings > General > iPhone Storage and check available space. If storage is lo... ⇲

only works in portrait mode

Fix: Check if your device's orientation lock is enabled. Swipe down from the top-right corner to access the Control Center and ensure the orienta... ⇲

UI issue

cannot fast forward, pause, or rewind

Fix: Look for any updates to the app in the App Store. Sometimes, features are added in newer versions. Go to the App Store, tap on your profile... ⇲

video can only take up a small portion of the screen

Fix: Check if there are any settings within the app that allow you to adjust the video size. Look for a settings or preferences menu within the a... ⇲

chat causes video to be hidden

Fix: Look for an option to minimize or hide the chat window. This is often represented by a small arrow or 'X' in the chat interface. OR If th... ⇲

no ability to adjust playback speed

Fix: Check the app settings for any playback speed options. This may be found in the video settings or playback preferences. OR If the app doe... ⇲

no control options

Fix: Explore the app's settings to see if there are any options to enable controls. This may be found in the settings or preferences menu. OR... ⇲

Accessibility issue

no captions or accessibility support

Fix: Check if there are any settings in the app for enabling captions or subtitles. This may be found in the video settings or accessibility opti... ⇲

Background Playback issue

video stops playing once you exit the app

Fix: Check if there is a setting in the app that allows background playback. This is often found in the app's settings under playback options.... ⇲

cannot minimize and keep playing while using other functions

Fix: If the app does not support picture-in-picture mode, consider using a different app that does, or check for updates that may add this featur... ⇲

Slow issue