fix problems on Airmix Solo [iphone]

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—— Run into issues on Airmix Solo? Get help pending when official support gets back to you!

Airmix Solo
Info:
company: Teradek
: https://support.teradek.com/hc/en-us/community/topics/200675018-Live-Air-Live-Air-Solo-Live-Air-Remote
: teradek.com
Chat with our AI-based Airmix Solo Support
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Syncing issue

audio and video out of sync

Fix: 1. Restart the app to see if it resolves the sync issue. Close Airmix Solo completely and reopen it. 2. Check the audio settings in the app... ⇲
 
Camera issue

optical zoom not functioning

Fix: 1. Ensure that you are using a compatible device that supports optical zoom. Check the specifications of your iPhone model. 2. Restart the... ⇲

no support for telephoto lens

Fix: 1. Check the app settings to see if there are any options to enable telephoto lens support. 2. If not available, consider using the standar... ⇲
 
Customization issue

no mirror/flip option

Fix: 1. Check the app settings for any options related to camera orientation or mirroring. 2. If no option is available, consider using a third-... ⇲
 
UI issue

chat feature not user-friendly

Fix: 1. Familiarize yourself with the chat feature by exploring the app's interface. Look for any tutorials or help sections within the app. 2.... ⇲

no pinch zoom functionality

Fix: 1. Check the app settings to see if pinch zoom is enabled. 2. If not available, consider using the zoom options provided in the app interfa... ⇲
 
Audio issue

mic turns off when switching to video

Fix: 1. Check the app settings to see if there is an option to keep the microphone active while switching modes. 2. Restart the app to see if it... ⇲
 
Loading issue

buffering during streaming

Fix: 1. Check your internet speed and stability. Use a speed test app to ensure you have sufficient bandwidth for streaming. 2. Lower the stream... ⇲
 
Settings issue

inconsistent encoder settings

Fix: 1. Check the encoder settings in the app and ensure they are set to your desired configuration. 2. Restart the app to see if it resolves an... ⇲
 
Freezing issue

Airmix Solo freezes when selecting pages

Fix: 1. Restart the app to clear any temporary glitches. 2. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Stora... ⇲
 
Login issue

unable to log into Facebook

Fix: 1. Ensure that you have the latest version of the Facebook app installed on your iPhone. 2. Check your internet connection to ensure it is... ⇲
 
Crashes issue

automatic app closure after short duration

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Check for updates to Airmix Solo... ⇲
 
Network issue

cannot connect to live stream

Fix: 1. Check your internet connection to ensure it is stable and has sufficient bandwidth. 2. Verify that you have the correct stream key and U... ⇲

no local network streaming option

Fix: 1. Check the app settings for any options related to local network streaming. 2. If not available, consider using a third-party app that su... ⇲
 
Permissions issue

iOS camera violates Facebook terms

Fix: 1. Review Facebook's terms of service regarding camera usage to ensure compliance. 2. If you are using features that may violate terms, con... ⇲
 
Slow issue

slow processing

Fix: 1. Close all other apps running in the background to free up processing power. 2. Restart your iPhone to clear any temporary issues affecti... ⇲
 
Gameplay issue

no scoreboard feature

Fix: 1. Check the app settings to see if there are any options related to scoreboards. 2. If not available, consider using a separate app or too... ⇲
 
Compatibility issue

limited functionality on newer devices

Fix: 1. Ensure that you have the latest version of Airmix Solo installed, as updates may improve compatibility with newer devices. 2. Check the... ⇲
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 what users are saying
Good experience
83.1%

Bad experience
12.0%

Neutral
4.9%

~ from our NLP analysis of 573 combined software ratings.

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 Private Data Airmix Solo collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Twitch Live Chat: $2.99 Review Twitch comments as they come in! The ability to verbally reply to comments as they come in makes the viewers feel much more involved in you stream and are more likely to subscribe afterwards.
  2. URL Overlay: $2.99 Add a URL as an Overlay! Allows you to add a URL overlay to be encoded and displayed on the stream. You can show off websites, or utilize a URL Overlay alert such as StreamLabs.
  3. Facebook Live Chat: $2.99 Review Facebook comments as they come in! The ability to verbally reply to comments as they come in makes the viewers feel much more involved in you stream and are more likely to subscribe afterwards.
  4. Record Output: $9.99 Record locally to iOS Device.
  5. YouTube Live Chat: $2.99 Review Youtube comments as they come in! The ability to verbally reply to comments as they come in makes the viewers feel much more involved in you stream and are more likely to subscribe afterwards.