fix problems on Gran Cursos Online [iphone]

—— Run into issues on Gran Cursos Online? Get help pending when official support gets back to you!

Gran Cursos Online

Info:

company: GG EDUCACIONAL LTDA

: https://www.grancursosonline.com.br/ouvidoria

Chat with our AI-based Gran Cursos Online Support

🛠️ Common Gran Cursos Online Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Gran Cursos Online not functioning well after update

Fix: 1. Restart the app: Close the Gran Cursos Online app completely by swiping it away in the app switcher. Then, reopen the app to see if the i... ⇲

PDF opening feature not working

Fix: 1. Restart the app: Close and reopen the Gran Cursos Online app to refresh its functionality. 2. Check file compatibility: Ensure that the P... ⇲

Crashes issue

Gran Cursos Online crashes during video lectures

Fix: 1. Free up storage: Go to Settings > General > iPhone Storage and delete unnecessary apps or files to ensure you have enough space for the a... ⇲

Gran Cursos Online closes too quickly

Fix: 1. Check for updates: Ensure that both the app and your iPhone are updated to the latest versions. 2. Free up memory: Close other apps runni... ⇲

Freezing issue

Gran Cursos Online freezes after pause

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe the Gran Cursos Online app off th... ⇲

Customization issue

no option to resume from where left off

Fix: 1. Manually note your progress: Keep a note of the last lesson watched and manually navigate to it when you reopen the app. 2. Use bookmarks... ⇲

cannot unmark watched lessons

Fix: 1. Manually track progress: Keep a personal log of lessons watched and manually navigate to unmarked lessons. 2. Check for updates: Ensure t... ⇲

Compatibility issue

no iPad optimization

Fix: 1. Use the iPhone version on iPad: Open the app on your iPad and use it in compatibility mode. 2. Adjust display settings: Go to Settings >... ⇲

cannot split screen with another app

Fix: 1. Check device compatibility: Ensure your iPhone supports split-screen functionality (iPhone does not support this, but iPad does). 2. Use... ⇲

AppleTV integration not functioning properly

Fix: 1. Check network connection: Ensure both your iPhone and Apple TV are connected to the same Wi-Fi network. 2. Restart both devices: Restart... ⇲

Slow issue

slow internal PDF viewer

Fix: 1. Use an external PDF viewer: Download a third-party PDF viewer app from the App Store and open your PDFs there for better performance. 2.... ⇲

UI issue

cannot view video length without playing

Fix: 1. Check for updates: Ensure that the app is updated to the latest version, as this feature may be added in future updates. 2. Look for a se... ⇲

Video issue

PIP mode not working

Fix: 1. Check settings: Go to Settings > General > Picture in Picture and ensure it is enabled. 2. Restart the app: Close and reopen the app to r... ⇲

Downloads issue

cannot download entire course at once

Fix: 1. Download lessons individually: Go through the course and download each lesson one at a time. 2. Check for updates: Ensure the app is upda... ⇲

cannot delete downloaded videos

Fix: 1. Go to iPhone Storage: Navigate to Settings > General > iPhone Storage > Gran Cursos Online and see if you can delete downloaded videos fr... ⇲