fix problems on DigiD [iphone]

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—— Run into issues on DigiD? Get help pending when official support gets back to you!

DigiD
Info:
company: Rijksoverheid
: https://www.digid.nl/en/login-methods/digid-app
: www.digid.nl
Chat with our AI-based DigiD Support
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Login issue

Difficult to log in

Fix: Ensure that you are entering the correct credentials. Double-check for any typos in your username or password. If you have forgotten your pa... ⇲

Inability to complete signing in

Fix: Double-check your internet connection to ensure it is stable. A weak connection can prevent successful sign-ins. Try switching networks if p... ⇲
 
Account issue

Changing phone number is impossible

Fix: To change your phone number, go to the settings within the DigiD app. Look for an option related to personal information or account settings... ⇲

ID scan fails

Fix: Ensure that the ID is well-lit and in focus when scanning. Hold the ID steady and avoid any glare or reflections that could interfere with t... ⇲

Wasting time scanning identity card

Fix: To minimize scanning time, ensure that your ID is clean and free of any obstructions. Familiarize yourself with the scanning process to know... ⇲
 
UI issue

User experience flaws

Fix: Take note of specific areas where you find the user experience lacking. Consider creating a checklist of improvements you would like to see,... ⇲

Cumbersome to use

Fix: Identify specific features that feel cumbersome and look for alternative methods to achieve the same tasks. For example, if navigating menus... ⇲

Confusing interface

Fix: Familiarize yourself with the app by exploring each section and feature. Take notes on where things are located to help you navigate more ea... ⇲
 
Compatibility issue

Incompatible with Mac computers

Fix: If you need to access DigiD on a Mac, try using a mobile device emulator or a browser that supports mobile sites. This can sometimes allow y... ⇲

No English language support

Fix: If the app does not support English, try changing your device's language settings to Dutch, as the app may default to the language of your d... ⇲
 
Downloads issue

DigiD not available in Apple Store

Fix: Check if your device is compatible with the DigiD app. If your iOS version is outdated, update your device by going to Settings > General >... ⇲
 
Registration issue

Frustrating onboarding process

Fix: Take your time during the onboarding process and read all instructions carefully. If you encounter specific steps that are confusing, write... ⇲
 
Loading issue

Long activation time

Fix: If activation is taking longer than expected, ensure that you have a stable internet connection. Try switching from Wi-Fi to mobile data or... ⇲
 
Updates issue

Forces updates

Fix: If the app forces updates, ensure that you have enough storage space on your device. Go to Settings > General > iPhone Storage to check avai... ⇲

Does not work after updates

Fix: If the app stops working after an update, try restarting your device. This can often resolve temporary glitches caused by updates. OR If... ⇲
 
Support issue

No support for older users

Fix: If you are an older user, consider asking a family member or friend for assistance with navigating the app. They may be able to help you und... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.3%

Bad experience
5.1%

Neutral
1.6%

~ from our NLP analysis of 5,691 combined software ratings.

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Fixi

 Private Data DigiD collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics