fix problems on My Aetna Supplemental [iphone]

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—— Run into issues on My Aetna Supplemental? Get help pending when official support gets back to you!

My Aetna Supplemental
Info:
company: Adminco, Inc
: http://myaetnasupplemental.com
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Screen issue

Blank screens when viewing claims

Fix: 1. Refresh the app: Close the app completely and reopen it. Navigate back to the claims section to see if the issue persists. OR 2. Updat... ⇲
 
Uploads issue

Unable to upload documents

Fix: 1. Check file format and size: Ensure that the documents you are trying to upload are in a supported format (like PDF or JPEG) and do not ex... ⇲
 
Messages issue

Error messages during submission

Fix: 1. Review the information: Double-check all the information you are submitting for accuracy. Ensure there are no missing fields or incorrect... ⇲
 
UI issue

Outdated user interface

Fix: 1. Check for updates: Regularly check the App Store for updates to the My Aetna Supplemental app, as updates may include UI improvements.... ⇲

Inability to view claim status

Fix: 1. Refresh the claims section: Close the app and reopen it, then navigate back to the claims section to see if the status appears. OR 2.... ⇲
 
Login issue

FaceID does not work

Fix: 1. Check FaceID settings: Go to Settings > Face ID & Passcode and ensure that the My Aetna Supplemental app is enabled for Face ID access.... ⇲

My Aetna Supplemental does not recognize login credentials

Fix: 1. Reset your password: Use the 'Forgot Password' option on the login screen to reset your password and try logging in again. OR 2. Clear... ⇲
 
Registration issue

Registration process fails

Fix: 1. Verify your information: Ensure that all the information you are entering during registration is correct and matches what Aetna has on fi... ⇲
 
Bugs issue

Inconsistent claim information

Fix: 1. Refresh the app: Close and reopen the app to refresh the data. This can help in syncing the latest information. OR 2. Cross-check with... ⇲

Frequent errors when entering information

Fix: 1. Double-check entries: Ensure that all information entered is accurate and formatted correctly (e.g., phone numbers, dates). OR 2. Rest... ⇲
 
Support issue

Poor customer support

Fix: 1. Use self-help resources: Check the Aetna website for FAQs or troubleshooting guides that may address your issue without needing direct su... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: 1. Use the website for complex tasks: For tasks that are not available in the app, use the Aetna website on a browser for full functionality... ⇲
 
Crashes issue

My Aetna Supplemental crashes or becomes unresponsive

Fix: 1. Update the app: Ensure you are using the latest version of the app by checking for updates in the App Store. OR 2. Reinstall the app:... ⇲
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 what users are saying
Good experience
75.3%

Bad experience
21.1%

Neutral
3.6%

~ from our NLP analysis of 858 combined software ratings.

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 Private Data My Aetna Supplemental collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers