fix problems on ACFCU [iphone]

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—— Run into issues on ACFCU ? Get help pending when official support gets back to you!

ACFCU Mobile Access
Info:
company: Arlington Community FCU
: http://www.arlingtoncu.org
: www.arlingtoncu.org
Chat with our AI-based ACFCU Support
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Account issue

Error messages when adding new accounts

Fix: Ensure that you are entering all required information correctly. Double-check for any typos or missing fields that could trigger an error me... ⇲

Multiple accounts are a nightmare

Fix: Use the app's account grouping feature, if available, to categorize your accounts. This can help you manage multiple accounts more effective... ⇲

Cannot view certain transactions

Fix: Try filtering your transaction history by date or type to see if the transactions appear under different criteria. OR If the transactions... ⇲
 
UI issue

Clunky and annoying app and website

Fix: Clear the app cache by going to your iPhone settings, selecting the app, and choosing to clear cache or data if that option is available. Th... ⇲
 
Syncing issue

Data is not real-time

Fix: Check your internet connection to ensure it is stable. A poor connection can delay data updates in the app. OR Try refreshing the app by... ⇲
 
Login issue

Constantly signing in and out

Fix: Check the app settings for any options related to session timeouts or security settings that may be causing frequent logouts. Adjust these s... ⇲

Logout function redirects to web browser

Fix: Check the app settings to see if there is an option to disable browser redirection upon logout. This may help keep you within the app. OR... ⇲
 
Customization issue

Cannot make notes on transfers

Fix: Look for a notes or comments section in the transfer process. If it’s not available, consider using a separate note-taking app to keep track... ⇲
 
Network issue

Service goes offline regularly

Fix: Check the app's status page or social media channels for any announcements regarding service outages. This can help you determine if the iss... ⇲
 
Security issue

Touch ID feature disappeared

Fix: Go to the app settings and look for the security or login options to re-enable Touch ID. Sometimes, updates can reset these preferences. O... ⇲
 
Crashes issue

ACFCU crashes on newer devices

Fix: Ensure that your app is updated to the latest version, as updates often include fixes for compatibility issues with newer devices. OR If... ⇲
 
Search issue

Unable to find old statements

Fix: Check if there is an archive or history section in the app where old statements may be stored. This can sometimes be hidden under account se... ⇲
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 what users are saying
Good experience
97.2%

Neutral
1.9%

Bad experience
0.9%

~ from our NLP analysis of 5,133 combined software ratings.

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 Private Data ACFCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics