fix problems on Progyny [iphone]

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—— Run into issues on Progyny? Get help pending when official support gets back to you!

Progyny
Info:
company: Progyny Inc
: https://progyny.com/contact-us/
: progyny.com
Chat with our AI-based Progyny Support
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Glitches issue

Progyny is glitchy

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for Progyny, and check for updates. If an update is availab... ⇲
 
Login issue

Multiple login attempts required

Fix: Check your internet connection. A weak or unstable connection can cause login issues. Try switching between Wi-Fi and cellular data to see i... ⇲

Requires web login every time

Fix: Ensure that you are selecting the 'Remember Me' option during login, if available. This should keep you logged in for future sessions. OR... ⇲
 
Messages issue

Messaging features are poor

Fix: Try closing and reopening the app to refresh the messaging features. This can sometimes resolve minor issues with the messaging interface.... ⇲

No autocorrect or auto capitalization in messages

Fix: Check your iPhone settings. Go to Settings > General > Keyboard and ensure that 'Auto-Correction' and 'Capitalization' are enabled. OR If... ⇲

Attachments barely work

Fix: Check the file size and format of the attachments you are trying to send. Ensure they are within the app's limits and supported formats. O... ⇲
 
Slow issue

Slow message sending

Fix: Ensure you have a stable internet connection. If you are on Wi-Fi, try moving closer to the router or switching to cellular data to see if i... ⇲
 
Compatibility issue

Cannot open PDF files in app

Fix: Try downloading the PDF file to your device and then opening it with a PDF reader app, such as Apple Books or Adobe Acrobat Reader. OR Ch... ⇲
 
Registration issue

Sign up process fails

Fix: Ensure that all required fields are filled out correctly and that you are using a valid email address. Double-check for any typos. OR Try... ⇲
 
Support issue

Unreachable customer support

Fix: Check the app for any FAQs or help sections that may provide answers to common issues without needing to contact support. OR Look for com... ⇲

Cases closed without response

Fix: Keep a record of your communications and follow up on your cases. If you have a case number, reference it in your follow-up to ensure they c... ⇲
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 what users are saying
Bad experience
48.6%

Good experience
45.9%

Neutral
5.4%

~ from our NLP analysis of 37 combined software ratings.

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 Private Data Progyny collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics