fix problems on Cittamobi [iphone]

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—— Run into issues on Cittamobi? Get help pending when official support gets back to you!

Cittamobi: Transporte Coletivo
Info:
company: Cittamobi Desenvolvimento em Tecnologia Ltda
: https://cittamobi.com.br
: cittamobi.com.br
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Bugs issue

Missing bus stop information

Fix: 1. Refresh the app: Close the app completely and reopen it. This can sometimes refresh the data and display missing bus stops. OR 2. Chec... ⇲

Favorite points and lines are inaccessible

Fix: 1. Log out and log back in: Sometimes, logging out of your account and logging back in can refresh your favorites and make them accessible a... ⇲

Inconsistent route information

Fix: 1. Verify with official sources: Cross-check the route information with the official transit authority's website or app to confirm accuracy.... ⇲

Unreliable map features

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and make sure they are turned on for Cittamobi. OR... ⇲
 
Payments issue

Difficulties with recharge functionality

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Cittamobi, and select 'Offload App'. This will clear the cache without d... ⇲

No Apple Pay integration

Fix: 1. Use alternative payment methods: If Apple Pay is not available, consider using credit/debit cards or other payment options provided in th... ⇲
 
Search issue

Lack of search button

Fix: 1. Use the map feature: If the app lacks a search button, try navigating through the map to find bus stops or routes visually. OR 2. Book... ⇲
 
UI issue

Poor interface design

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation better. Sometimes, a learning curve... ⇲
 
Compatibility issue

No support for multiple languages

Fix: 1. Change device language: Go to Settings > General > Language & Region and change your iPhone's language to one that is supported by the ap... ⇲

Cittamobi not optimized for newer devices

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as updates may include optimizations for newer devices. OR 2. A... ⇲
 
Loading issue

Cittamobi does not load properly

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that... ⇲

Long loading times for bus stops

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can lead to long loading times. OR... ⇲
 
Customization issue

No option to provide feedback on drivers

Fix: 1. Use social media: Share your feedback about drivers on social media platforms where Cittamobi has a presence, as this may reach the devel... ⇲
 
Updates issue

Limited functionality after updates

Fix: 1. Reinstall the app: If functionality is limited, uninstall and reinstall the app to reset it to its default state. OR 2. Explore app se... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
76.6%

Bad experience
17.7%

Neutral
5.6%

~ from our NLP analysis of 124 combined software ratings.

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 Private Data Cittamobi collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Cittamobi Ad-Free : $5.99 Annual Plan
  2. Cittamobi Ad-Free: $0.99 Monthly Plan
  3. Cittamobi Ad-Free: $2.99 Trimestral Plan