fix problems on H&C+ [iphone]

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—— Run into issues on H&C+? Get help pending when official support gets back to you!

H&C+
Info:
company: H&C TV Limited
: http://support.horseandcountry.tv
: horseandcountry.tv
Chat with our AI-based H&C+ Support
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Downloads issue

no ability to download videos

Fix: 1. Check the app settings to see if there is an option to enable video downloads. Some apps have restrictions based on licensing agreements.... ⇲
 
Compatibility issue

poor availability in different countries

Fix: 1. Use a VPN service to access the app from a different location. Choose a server in a country where the app is available. 2. Check the app... ⇲

difficult to cast to TV

Fix: 1. Ensure that both your iPhone/iPad and the TV are connected to the same Wi-Fi network. 2. Use AirPlay by swiping down from the top-right... ⇲
 
Audio issue

long dead time at the beginning of recordings

Fix: 1. Try to start the recording a few minutes earlier to avoid the dead time. 2. Check if there are any settings in the app that allow you to... ⇲
 
Payments issue

mandatory yearly subscription with limited events

Fix: 1. Review the subscription options in the app to see if there are any monthly plans available that may suit your needs better. 2. Keep an e... ⇲
 
Network issue

streaming issues on various devices

Fix: 1. Check your internet connection speed. A minimum of 5 Mbps is recommended for streaming. 2. Restart your router and modem to refresh your... ⇲
 
Bugs issue

website plagued with problems

Fix: 1. Clear your browser cache and cookies, as this can resolve many website issues. 2. Try accessing the website using a different browser or... ⇲
 
Updates issue

slow new content updates

Fix: 1. Regularly check the app for updates, as new content may be added in batches. 2. Follow the app's social media channels or newsletters fo... ⇲
 
Account issue

difficult to cancel subscription

Fix: 1. Go to your iPhone/iPad Settings > [Your Name] > Subscriptions. Find the H&C+ subscription and select 'Cancel Subscription.' 2. If you ca... ⇲
 
Crashes issue

frequent app crashes

Fix: 1. Ensure that the app is updated to the latest version. Go to the App Store, search for H&C+, and check for updates. 2. Restart your devic... ⇲
 
Freezing issue

H&C+ freezes during streams

Fix: 1. Check your internet connection and switch to a more stable network if possible. 2. Close other apps running in the background to free up... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.4%

Bad experience
9.2%

Neutral
3.4%

~ from our NLP analysis of 87 combined software ratings.

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WST App

 Private Data H&C+ collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. H&C+ Monthly: $9.99 DO NOT CHOOSE THIS PLAN
  2. H&C+ Monthly: $14.99 Full access to Horse & Country.
  3. Horse and Country: $6.99 DO NOT CHOOSE THIS PLAN
  4. H&C+ Annual: $124.99 Full access to Horse & Country
  5. H&C+ Gold Monthly Subscription: $24.99 DO NOT CHOOSE THIS PLAN
  6. H&C Plus Annual Subscription: $99.99 DO NOT CHOOSE THIS PLAN
  7. 2024 USEA AEC: $24.99 Access for 30 days
  8. NCEA National Championship: $24.99 Access for 30 days
  9. Piazza di Siena CSIO5* Rome: $24.99 Access for 30 days
  10. USEA American Eventing: $24.99 Access for 30 days