fix problems on Keepsmile [iphone]

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—— Run into issues on Keepsmile? Get help pending when official support gets back to you!

Keepsmile
Info:
company: 深圳市优智达科技有限公司
: http://ks-keepsmile.com
: ks-keepsmile.com
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Login issue
Keepsmile frequently logs users out

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to user sessions. Go to the App Store, search for K... ⇲
 
Bugs issue
Timer feature does not work as intended

Fix: Try resetting the timer settings within the app. Go to the timer feature, delete any existing timers, and create a new one to see if that re... ⇲
 
Audio issue
Bluetooth auto-connect causes interference between devices

Fix: Go to your iPhone's Bluetooth settings and manually disconnect any devices that are not in use. This can help reduce interference when using... ⇲
Inability to add personal music to light settings

Fix: Check if the app has a music integration feature in the settings. If it does, follow the prompts to link your music library or streaming ser... ⇲
 
Freezing issue
Keepsmile freezes or gets stuck on loading screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping Keepsmile off the screen. T... ⇲
 
UI issue
Inconsistent color display across light strips

Fix: Check if the light strips are updated to the latest firmware. Refer to the manufacturer's instructions for updating the firmware of your lig... ⇲
Keepsmile interface resets color settings unexpectedly

Fix: Check if there is an option to save your settings within the app. If available, make sure to save your preferences after making changes. O... ⇲
 
Customization issue
Limited customization options for timers and scenes

Fix: Explore the app settings thoroughly to ensure you are not missing any hidden customization options. Sometimes, features are tucked away in s... ⇲
No option to save custom colors

Fix: Check the app settings to see if there is an option to save or favorite colors. This feature may be hidden in a submenu. OR If saving cus... ⇲
 
Privacy issue
Location services are always active

Fix: Go to Settings > Privacy > Location Services and find Keepsmile. Change the setting to 'While Using the App' to limit location access. OR... ⇲
 
Network issue
Remote control functionality is unreliable

Fix: Ensure that your Bluetooth connection is stable and that the app is updated. A weak connection can cause remote control issues. OR Try re... ⇲
 
Crashes issue
Keepsmile crashes or requires reinstallation

Fix: Before reinstalling, try clearing the app's cache if the option is available in the app settings. This can sometimes resolve crashing issues... ⇲
 
Ads issue
Ads block access to app features

Fix: Try closing and reopening the app to see if the ads refresh and allow access to the features. Sometimes, a simple restart can resolve this i... ⇲
 
Support issue
Help center provides outdated or unhelpful information

Fix: Search for user forums or community groups related to Keepsmile. Other users may have shared solutions or tips that are more current. OR... ⇲
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 what users are saying
Bad experience
52.8%

Good experience
34.2%

Neutral
13.0%

~ from our NLP analysis of 3,825 combined software ratings.

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 Private Data Keepsmile collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data