fix problems on Universe [iphone]

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—— Run into issues on Universe ? Get help pending when official support gets back to you!

Universe — Website Builder
Info:
company: Universe Exploration Company
: https://help.univer.se
: univer.se
Chat with our AI-based Universe Support
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Support issue

Limited customer support response

Fix: 1. Use in-app support: Check if there’s a help or support section within the app that may provide FAQs or troubleshooting tips. 2. Email sup... ⇲

Poor communication for domain transfer

Fix: 1. Review transfer process: Check the app’s help section for any guidelines on transferring domains. 2. Document your requests: Keep a recor... ⇲

No physical customer support contact

Fix: 1. Utilize online resources: Make use of the app’s help center, FAQs, and community forums for assistance. 2. Email support: If available, s... ⇲
 
Payments issue

Payment processing issues

Fix: 1. Check payment method: Ensure that your payment method is valid and has sufficient funds. 2. Update payment information: Go to your accoun... ⇲

Inability to set up payments after upgrading

Fix: 1. Verify upgrade status: Check if the upgrade was successful in your account settings. 2. Re-link payment method: Go to payment settings an... ⇲

Subscription confusion and unclear billing

Fix: 1. Review your account settings: Check your subscription details in the app to clarify what you are being billed for. 2. Keep a record: Docu... ⇲

Trial charges occur immediately

Fix: 1. Review trial terms: Check the app’s terms regarding trial periods to understand when charges occur. 2. Cancel subscription: If you do not... ⇲

Universe features do not work after payment

Fix: 1. Verify payment status: Check your account settings to confirm that the payment was processed successfully. 2. Restart the app: Close and... ⇲
 
Glitches issue

Glitches and freezing

Fix: 1. Close other apps: Free up memory by closing other apps running in the background. 2. Restart your device: A simple restart can often reso... ⇲
 
Bugs issue

Bugs with GIFs causing layout issues

Fix: 1. Use static images: As a workaround, consider using static images instead of GIFs until the issue is resolved. 2. Resize GIFs: Ensure that... ⇲

AI feature causes website issues

Fix: 1. Disable the AI feature: If possible, turn off the AI feature in the app settings to see if that resolves the issues. 2. Clear cache: Clea... ⇲

Loop block does not auto-play

Fix: 1. Check settings: Ensure that the loop block settings are configured correctly to allow auto-play. 2. Update the app: Make sure you are usi... ⇲

Inconsistent view counts

Fix: 1. Refresh the app: Sometimes, view counts may not update in real-time. Refresh the app to see if the counts change. 2. Check analytics sett... ⇲
 
Customization issue

Lack of dynamic graphics options

Fix: 1. Use external tools: Consider using graphic design tools like Canva or Adobe Spark to create dynamic graphics and then upload them to your... ⇲

Limited customization options

Fix: 1. Use custom code: If you have coding knowledge, consider using custom HTML/CSS to enhance your site’s design. 2. Explore third-party integ... ⇲

Limited shapes and photo effects

Fix: 1. Use external graphic tools: Consider using graphic design software like Canva to create custom shapes and effects, then upload them to yo... ⇲
 
Compatibility issue

Website appearance differs on desktop

Fix: 1. Use responsive design: Ensure that your website is designed to be responsive, adjusting to different screen sizes. 2. Preview on multiple... ⇲
 
Features issue

No mass printing for shipping labels

Fix: 1. Use third-party services: Consider using third-party shipping label services that allow for mass printing. 2. Create labels individually:... ⇲
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 what users are saying
Good experience
88.0%

Bad experience
8.1%

Neutral
3.9%

~ from our NLP analysis of 9,592 combined software ratings.

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iPostal1

 Private Data Universe collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Universe Pro for 1 Site: $9.99 Unlock all pro features for 1 site.
  2. Universe Pro for 1 Site: $9.99 Unlock all pro features for 1 site
  3. Universe Pro for 1 site: $9.99 Unlock all Pro features for 1 site
  4. Universe Pro for 1 Site: $24.99 Unlock all pro features for 1 site
  5. .COM Domain: $2.99 One .com, .org, or similar domain.
  6. Universe Pro for 1 Site: $119.99 Unlock all pro features for 1 site
  7. Universe Pro for 1 site: $71.99 Unlock all Pro features for 1 site
  8. Universe Pro for 1 Site: $9.99 Unlock all pro features for 1 site.
  9. Universe Pro for 1 Site: $9.99 Unlock all pro features for 1 site
  10. Universe Pro for 1 Site: $71.99 Unlock all Pro features for 1 site