fix problems on Monese [iphone]

​

—— Run into issues on Monese? Get help pending when official support gets back to you!

Monese - A banking alternative
Info:
company: Monese LTD
: https://monese.com/faq
: monese.com
Chat with our AI-based Monese Support
   Hello! How can I assist you?  

characters left:
 
Account issue

Account closure without warning

Fix: 1. Review terms and conditions: Familiarize yourself with Monese's terms of service to understand the reasons that may lead to account closu... ⇲

Inflexible identity validation

Fix: 1. Prepare documents: Ensure you have all required documents ready for identity verification, such as a government-issued ID and proof of ad... ⇲

Poor referral program management

Fix: 1. Review referral terms: Check the terms of the referral program in the app or on the website to ensure you understand how it works. 2. Sha... ⇲

Account blocked after verification

Fix: 1. Check for communication: Look for any emails or notifications from Monese regarding the account block. 2. Ensure compliance: Make sure yo... ⇲

Frequent account freezes

Fix: 1. Review account activity: Check your transaction history for any unusual activity that may have triggered the freeze. 2. Ensure compliance... ⇲

Lack of transparency in transactions

Fix: 1. Review transaction details: Check the transaction history in the app for any available details. 2. Keep records: Maintain your own record... ⇲

Poor handling of disputes

Fix: 1. Document your dispute: Keep detailed records of the dispute, including dates, amounts, and any communication with the other party. 2. Fol... ⇲

Service not regulated properly

Fix: 1. Research regulations: Familiarize yourself with the regulations that apply to banking services in your region and how Monese fits into th... ⇲
 
Payments issue

Apple Pay top-up issues

Fix: 1. Ensure Apple Pay is set up correctly: Go to your iPhone settings, tap on Wallet & Apple Pay, and make sure your cards are added and verif... ⇲

Delayed money transfers

Fix: 1. Check transfer status: In the Monese app, navigate to the transaction history to check the status of your transfer. 2. Verify recipient d... ⇲

Missing funds with no investigation

Fix: 1. Check transaction history: Review your transaction history in the app to confirm the missing funds. 2. Document details: Take note of the... ⇲

Limits on top-ups

Fix: 1. Review limits: Check the Monese app or website for information on top-up limits and ensure you are within those limits. 2. Use different... ⇲

Inability to access funds

Fix: 1. Check account status: Ensure your account is active and not blocked or closed. 2. Review transaction history: Look for any pending transa... ⇲
 
Support issue

Slow response to inquiries

Fix: 1. Use multiple contact methods: If you are not getting a response via one method, try reaching out through another channel, such as social... ⇲

Inconsistent information from support

Fix: 1. Document interactions: Keep a record of your communications with support, including dates, times, and the information provided. 2. Ask fo... ⇲

No support for non-EU phone numbers

Fix: 1. Use an alternative contact method: If you cannot reach support via phone, try using email or social media to contact them. 2. Use a VPN:... ⇲

Inability to contact support effectively

Fix: 1. Use multiple channels: Try reaching out through different channels such as email, in-app chat, or social media to increase your chances o... ⇲
 
Login issue

Monese login issues after device change

Fix: 1. Reset password: If you are having trouble logging in, try resetting your password through the app or website. 2. Ensure correct credentia... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
92.6%

Bad experience
5.6%

Neutral
1.9%

~ from our NLP analysis of 2,188 combined software ratings.

 Switch to these Alternatives:
Starling Bank - Mobile Banking
Monzo - Mobile Banking
Barclays UK
bunq
N26 — Love your bank
Lloyds Mobile Banking
Halifax Mobile Banking
Revolut Business
Suits Me - Banking Alternative
Metro Bank Mobile Banking

 Private Data Monese collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics