fix problems on Permata ME [iphone]

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—— Run into issues on Permata ME? Get help pending when official support gets back to you!

Permata ME
Info:
company: PT. Bank Permata, Tbk
: https://www.permatabank.com
: www.permatabank.com
Chat with our AI-based Permata ME Support
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Permissions issue

unnecessary callkit integration

Fix: If you find CallKit integration unnecessary, you can disable it by going to 'Settings' > 'Phone' > 'Call Blocking & Identification' and turn... ⇲
 
Crashes issue

Permata ME crashes with motion accessibility feature

Fix: Disable the motion accessibility feature temporarily. Go to 'Settings' > 'Accessibility' > 'Motion' and toggle off 'Reduce Motion'. This may... ⇲
 
Login issue

unable to sign in after update

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

login error despite internet access

Fix: Check your internet connection by trying to load a webpage or another app. If the connection is stable, try restarting your device to refres... ⇲

login issues

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates for Permata ME. OR Try resetting your pa... ⇲

requires login every time

Fix: Ensure that you have the 'Stay Logged In' option enabled during login, if available. This can help maintain your session. OR Check your d... ⇲

login blocked after update

Fix: If your login is blocked, try resetting your password using the 'Forgot Password' feature to regain access. OR Check for any notification... ⇲

login problems on iOS

Fix: Ensure that your iOS is updated to the latest version, as compatibility issues can sometimes cause login problems. OR Try deleting and re... ⇲
 
Payments issue

cannot confirm transfer

Fix: Ensure that all required fields are filled out correctly before confirming the transfer. Double-check the recipient's details and the amount... ⇲
 
UI issue

keypad not available for password reset

Fix: Restart the app and try the password reset process again. Sometimes, a simple restart can resolve UI issues like missing keypads. OR If t... ⇲

outdated app design

Fix: Check for updates in the App Store, as developers often release updates that include design improvements. OR Provide feedback within the... ⇲
 
Customization issue

difficult to find English version

Fix: Check the app settings for a language option. Go to 'Settings' > 'Language' and select 'English' if available. OR If the app does not sup... ⇲
 
Security issue

captcha locks account

Fix: If you are frequently getting locked out, try using a different device or browser to complete the captcha, as this may help bypass the issue... ⇲
 
Glitches issue

bizarre AI generated faces

Fix: If the AI-generated faces are causing confusion, check if there is an option in the app settings to disable or change the avatar settings.... ⇲
 
Battery issue

background activity still running

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. Thi... ⇲
 
Slow issue

long application processing time

Fix: Try using the app during off-peak hours when server load may be lower, which can improve processing times. OR Clear the app's cache by go... ⇲
 
Registration issue

complicated registration process

Fix: Follow the registration steps carefully and ensure that all required fields are filled out correctly. Take your time to avoid mistakes. OR... ⇲
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 what users are saying
Good experience
47.8%

Bad experience
43.5%

Neutral
8.7%

~ from our NLP analysis of 69 combined software ratings.

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 Private Data Permata ME collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data