fix problems on IU Credit Union [iphone]

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—— Run into issues on IU Credit Union ? Get help pending when official support gets back to you!

IU Credit Union Mobile Banking
Info:
company: Indiana University Credit Union
: https://www.iucu.org
: www.iucu.org
Chat with our AI-based IU Credit Union Support
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UI issue

Flashing boundaries during check capture

Fix: 1. Ensure you are in a well-lit area when capturing the check image. Poor lighting can cause the app to struggle with image recognition. 2.... ⇲

Difficult to read transactions after update

Fix: 1. Adjust the text size on your iPhone for better readability. Go to Settings > Display & Brightness > Text Size and adjust the slider. 2.... ⇲
 
Camera issue

Multiple pictures needed for check deposit

Fix: 1. Make sure you are following the app's guidelines for check capture. Ensure the check is placed on a flat surface and is well-lit. 2. If... ⇲
 
Login issue

Login issues with online and mobile versions

Fix: 1. Double-check your username and password for any typos. Ensure that Caps Lock is not on and that you are using the correct case. 2. If yo... ⇲
 
Updates issue

Transfer feature removed

Fix: 1. Check if the transfer feature has been moved to a different section of the app. Explore the app's menus to see if it is still available u... ⇲

Delayed balance updates

Fix: 1. Log out of the app and log back in to refresh your account information. 2. Check your internet connection to ensure it is stable, as poo... ⇲
 
Features issue

Lacks modern financial tools and graphics

Fix: 1. Familiarize yourself with the existing features of the app. Sometimes, tools may be available but not immediately obvious. 2. Use third-... ⇲
 
Feedback issue

No immediate feedback on check deposit status

Fix: 1. After submitting a check deposit, wait for a few minutes and check the app again for updates. Sometimes, it may take a short while for th... ⇲
 
Slow issue

Slow loading times

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files. 2. Clos... ⇲
 
Network issue

IU Credit Union downtime occurs frequently

Fix: 1. Check the IU Credit Union's official website or social media pages for any announcements regarding maintenance or downtime. 2. If the ap... ⇲
 
Security issue

No mechanism to change password regularly

Fix: 1. If the app does not have a built-in feature to change your password, you can do so through the online banking portal. Log in to your acco... ⇲
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 what users are saying
Good experience
96.0%

Bad experience
2.2%

Neutral
1.8%

~ from our NLP analysis of 5,139 combined software ratings.

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 Private Data IU Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location