fix problems on Dreamstime Companion [iphone]

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—— Run into issues on Dreamstime Companion? Get help pending when official support gets back to you!

Dreamstime Companion
Info:
company: Dreamstime, Inc.
: http://www.dreamstime.com/terms
: www.dreamstime.com
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Syncing issue

Inconsistent syncing between phone and iPad apps

Fix: 1. Ensure both devices are connected to the same Wi-Fi network and are running the latest version of the app. 2. Log out of the app on both... ⇲

Data not real-time compared to desktop site

Fix: 1. Ensure that you have a stable internet connection, as poor connectivity can affect data updates. 2. Refresh the app regularly to see if... ⇲
 
Uploads issue

Photos pending but missing files and descriptions

Fix: 1. Check your internet connection to ensure it is stable. A poor connection can cause uploads to fail. 2. Go to the app's upload history or... ⇲

Photos rejected for unclear reasons

Fix: 1. Review the submission guidelines provided by Dreamstime to ensure your photos meet all requirements. 2. If possible, reach out to the co... ⇲

Inability to upload photos from mobile devices

Fix: 1. Ensure that the app has the necessary permissions to access your photos. Go to Settings > Privacy > Photos and check the Dreamstime Compa... ⇲
 
Network issue

Frequent 'bad gateway' messages on website

Fix: 1. Clear your browser's cache and cookies. This can often resolve issues with loading websites. 2. Try accessing the website from a differe... ⇲
 
Notifications issue

Delayed sales notifications

Fix: 1. Check your notification settings in the app to ensure that notifications are enabled. Go to Settings > Notifications > Dreamstime Compani... ⇲

Payment request emails not received

Fix: 1. Check your spam or junk email folder to ensure that the emails are not being filtered. 2. Verify that the email address associated with... ⇲
 
Login issue

Dreamstime Companion does not retain login information

Fix: 1. Check if you have enabled any settings that clear app data or cache automatically. Disable these settings if applicable. 2. Ensure that... ⇲
 
Customization issue

Limited options for keyword selection

Fix: 1. Use external keyword research tools to generate a list of relevant keywords before uploading your photos. 2. Consider using synonyms or... ⇲
 
Search issue

Search engine not accurate

Fix: 1. Use specific and varied search terms to improve the accuracy of your results. 2. Clear your search history in the app to reset any cache... ⇲
 
Freezing issue

Dreamstime Companion freezes or becomes unresponsive

Fix: 1. Close any unnecessary background applications to free up resources. 2. Restart your iPhone to clear any temporary glitches that may be c... ⇲
 
UI issue

Inability to view accepted photos on profile

Fix: 1. Ensure that you are logged into the correct account associated with your accepted photos. 2. Refresh the app or log out and back in to s... ⇲

Inaccurate header information

Fix: 1. Review the header information you are entering to ensure it is accurate and complete. 2. Check for any updates to the app that may addre... ⇲
 
Bugs issue

Autofill feature sometimes fails

Fix: 1. Check your device settings to ensure that autofill is enabled. Go to Settings > Safari > Autofill and ensure the options are turned on.... ⇲

Dreamstime Companion requires frequent restarts to refresh

Fix: 1. Regularly clear the app's cache by offloading it and reinstalling to improve performance. 2. Restart your iPhone periodically to free up... ⇲
 
Updates issue

Sharing options outdated

Fix: 1. Check for updates to the app in the App Store to ensure you have the latest features. 2. Explore the app settings to see if there are an... ⇲
 
Payments issue

Limited earnings per photo

Fix: 1. Research and analyze the market to understand pricing strategies and adjust your submissions accordingly. 2. Focus on improving the qual... ⇲
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 what users are saying
Good experience
82.8%

Bad experience
12.2%

Neutral
4.9%

~ from our NLP analysis of 728 combined software ratings.

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 Private Data Dreamstime Companion collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics