fix problems on Original [iphone]

—— Run into issues on Original? Get help pending when official support gets back to you!

Original - Pix e Conta Digital

Info:

company: Banco Original S/A

: https://www.original.com.br/atendimento/

: www.original.com.br

Chat with our AI-based Original Support

🛠️ Common Original Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Graphic defect on the application screen

Fix: 1. Restart the app: Close the app completely by swiping it away from the app switcher and then reopen it. This can sometimes resolve tempora... ⇲

Original extremely slow

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can test this by opening other apps or website... ⇲

Network issue

Connection error when accessing account

Fix: 1. Check server status: Sometimes, the app's servers may be down. Check the official website or social media for any announcements regarding... ⇲

UI issue

Screen layout issues on iPhone Pro Max

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and check if the display settings are set to standard. Sometimes, changing... ⇲

Crashes issue

Original crashes and closes frequently

Fix: 1. Update the app: Check for updates in the App Store and install the latest version, as updates often fix bugs that cause crashes. 2. Resta... ⇲

Messages issue

Chat feature often malfunctions

Fix: 1. Restart the app: Close the app completely and reopen it to see if the chat feature starts working properly. 2. Check internet connection:... ⇲

Security issue

No Touch ID authentication

Fix: 1. Enable Touch ID: Go to Settings > Touch ID & Passcode and ensure that Touch ID is enabled for apps. Then, check if the app has an option... ⇲

Compatibility issue

No Apple Watch app

Fix: 1. Check for updates: Regularly check the App Store for any updates to the Pix e Conta Digital app that may include Apple Watch support in t... ⇲

Camera issue

Barcode scanner rarely works

Fix: 1. Ensure good lighting: Make sure you are scanning in a well-lit area, as poor lighting can affect the scanner's ability to read barcodes.... ⇲

Inconsistent recognition of CPF or password

Fix: 1. Double-check input: Ensure that you are entering your CPF or password correctly, paying attention to any capitalization or special charac... ⇲

Notifications issue

Original does not send only important notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > Pix e Conta Digital and adjust the settings to allow only important notific... ⇲

Payments issue

No virtual card function

Fix: 1. Check for updates: Regularly check the App Store for any updates to the Pix e Conta Digital app that may include virtual card functionali... ⇲

Updates issue

Lack of updates for iPhone X

Fix: 1. Check for app updates: Regularly check the App Store for updates to the Pix e Conta Digital app that may include support for iPhone X.... ⇲

Support issue

Support does not resolve issues

Fix: 1. Document issues: Keep a detailed record of the issues you are facing, including steps to reproduce them, and try reaching out to support... ⇲

User experience issues with customer support

Fix: 1. Use multiple contact methods: If available, try reaching out to customer support through different channels (email, chat, phone) to see i... ⇲

Bugs issue

Original presents errors with debits

Fix: 1. Review transaction history: Check your transaction history in the app to ensure that all debits are accurately reflected and identify any... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.0%

Bad experience

5.8%

Neutral

1.2%

~ from our NLP analysis of 771 combined software ratings.

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Private Data Original collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Contacts
- Browsing History
- Identifiers
- Usage Data
- Diagnostics