fix problems on 12+ [iphone]

—— Run into issues on 12+? Get help pending when official support gets back to you!

12+: An Israeli Streaming App

Info:

company: Keshet Broadcasting Ltd.

: https://mobileapp.mako.co.il/mako-vod-help

: specialprojects.mako.co.il

Chat with our AI-based 12+ Support

🛠️ Common 12+ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Mandatory commercials after subscription

Fix: Check your subscription status in the app settings to ensure that your payment has been processed correctly. If it shows as active, try logg... ⇲

Frequent app crashes

Fix: Update the app to the latest version available in the App Store. Developers often release updates to fix bugs that cause crashes. OR Rest... ⇲

Loading issue

Streaming gets stuck

Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. If using Wi-Fi, try resetting your rout... ⇲

Delayed live broadcasts

Fix: Check your internet connection speed. A slow connection can cause delays in live streaming. Consider switching to a faster network if availa... ⇲

Payments issue

Subscription not recognized

Fix: Log out of the app and log back in to refresh your account information. This can help the app recognize your subscription status. OR Rein... ⇲

Inconsistent subscription functionality

Fix: Log out and back into the app to refresh your subscription status and resolve inconsistencies. OR Reinstall the app to ensure that all su... ⇲

Ads issue

Ads still present after payment

Fix: Ensure that your payment has been processed by checking your subscription status in the app settings. If it shows as active, try logging out... ⇲

UI issue

User interface is buggy

Fix: Try restarting the app to see if that resolves any temporary glitches in the user interface. OR Check for app updates in the App Store, a... ⇲

Compatibility issue

Content not available in certain regions

Fix: Use a VPN service to change your location to a region where the content is available. Make sure to choose a reliable VPN that supports strea... ⇲

Chromecast unavailable

Fix: Ensure that your iPhone and Chromecast device are connected to the same Wi-Fi network. This is essential for casting to work. OR Restart... ⇲

12+ does not support new iOS features

Fix: Check for app updates in the App Store, as developers may release updates to support new iOS features. OR Visit the app's website or comm... ⇲

Support issue

Poor customer support

Fix: Utilize the app's FAQ section or help center for common issues and solutions that may address your concerns without needing direct support.... ⇲

Inability to log in on Apple TV

Fix: Ensure that you are using the correct login credentials. Try resetting your password if you are unsure. OR Check for software updates on... ⇲

Video issue

Playback controls malfunction

Fix: Restart the app to see if the playback controls respond correctly after a fresh start. OR Check for app updates in the App Store, as upda... ⇲

Video player does not open to full screen

Fix: Tap the full-screen icon in the video player interface. If it doesn't respond, try restarting the app. OR Check for app updates, as this... ⇲

Network issue

Connectivity issues

Fix: Test your internet connection by opening other apps or websites. If they are slow, reset your router or switch to a different network. OR... ⇲

Audio issue

Background playback not functioning

Fix: Ensure that background app refresh is enabled for the app in your iPhone settings under 'General' > 'Background App Refresh.' OR Check th... ⇲

Syncing issue

12+ fails to refresh content

Fix: Pull down on the content list to manually refresh the app. This can help load new content. OR Close the app completely and reopen it to f... ⇲

Crashes issue

12+ kicks users out frequently

Fix: Check for app updates in the App Store, as updates may fix stability issues that cause frequent logouts. OR Clear the app cache by going... ⇲

Screen issue

Screen orientation issues

Fix: Check your iPhone's orientation lock by swiping down from the top-right corner to access the Control Center and ensure that the orientation... ⇲

Bugs issue

Frequent bugs and glitches

Fix: Update the app to the latest version available in the App Store, as updates often fix bugs and glitches. OR Clear the app cache by going... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

78.4%

Good experience

19.0%

Neutral

2.6%

~ from our NLP analysis of 232 combined software ratings.

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Private Data 12+ collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Search History
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics

Cost of Subscriptions

Monthly Auto-Renewal Subscription: $3.99 Monthly Auto Renewal Subscription
Family: $3.99 Auto renewable
Basic: $2.49 Auto renewable
חבילה בסיסית: $2.49 מנוי חודשי מתחדש
Monthly Auto-Renewal Subscript: $3.99 Monthly Auto-Renewal Subscription free trial
Family: $3.99 Auto renewable