fix problems on KQED [iphone]

​

—— Run into issues on KQED? Get help pending when official support gets back to you!

KQED: Bay Area News
Info:
company: KQED Inc.
: https://helpcenter.kqed.org/s/
: www.kqed.org
Chat with our AI-based KQED Support
   Hello! How can I assist you?  

characters left:
 
Audio issue

Difficult to listen in car

Fix: Use an auxiliary cable or Bluetooth connection to connect your phone to your car's audio system. This will allow you to play the app's audio... ⇲

Inability to change output source

Fix: Check the audio output settings on your iPhone. Swipe down from the top right corner to access the Control Center, then tap on the audio out... ⇲
 
Compatibility issue

No CarPlay support

Fix: Use Bluetooth or an auxiliary cable to connect your iPhone to your car's audio system as a workaround for CarPlay. This will allow you to st... ⇲
 
Crashes issue

KQED quits frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for the app, and check for updates. If an update is avail... ⇲

Frequent app failures

Fix: Make sure your device's operating system is up to date, as compatibility issues can cause app failures. Go to Settings > General > Software... ⇲
 
Streaming issue

Live stream stops unexpectedly

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the issue... ⇲
 
Syncing issue

Playback controls often out of sync

Fix: Try pausing and then resuming playback to see if this syncs the controls. If the issue continues, restart the app to reset the playback cont... ⇲
 
Search issue

Difficult to find past shows

Fix: Use the search function within the app to look for specific past shows by title or keyword. This can help you locate them more quickly. OR... ⇲
 
UI issue

Timer feature lacks visibility

Fix: Check the app settings to see if there is an option to adjust the timer display or notifications. If not, consider using a separate timer ap... ⇲

KQED interface not user-friendly

Fix: Familiarize yourself with the app's layout by exploring all the menus and options. Take notes on where specific features are located for eas... ⇲
 
Network issue

Disconnects often

Fix: Ensure that your internet connection is stable. If using Wi-Fi, try moving closer to the router or resetting the router if necessary. OR... ⇲
 
Battery issue

KQED drains battery

Fix: Reduce the screen brightness while using the app and close other background applications to conserve battery life. You can also enable Low P... ⇲
 
Bugs issue

Repetitive playback of last segment

Fix: Check the app settings for any options related to playback behavior, such as repeat settings, and disable them if necessary. OR If the is... ⇲
 
Customization issue

Red color scheme is unappealing

Fix: Check if the app has a theme or color scheme option in the settings. If available, switch to a different theme that is more visually appeali... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
92.1%

Bad experience
5.5%

Neutral
2.4%

~ from our NLP analysis of 874 combined software ratings.

 Switch to these Alternatives:
ABC7 Bay Area
NBC Bay Area: News & Weather
KRON4 News - San Francisco
The Press Democrat
KTVU FOX 2 San Francisco: News
The Mercury News
Capital Public Radio App
WNYC
WBUR
East Bay Times

 Private Data KQED collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Browsing History
    • Identifiers
    • Usage Data