fix problems on Scoot [iphone]

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—— Run into issues on Scoot ? Get help pending when official support gets back to you!

Scoot Mobile
Info:
company: Scoot
: https://help.flyscoot.com/s/
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Crashes issue

Frequent crashes during booking

Fix: Clear the app's cache by going to Settings > General > iPhone Storage, find Scoot Mobile, and select 'Offload App'. This will free up space... ⇲

Scoot crashes during payment

Fix: Ensure your app is updated to the latest version, as updates often fix bugs that cause crashes. OR Try using a different payment method o... ⇲
 
Storage issue

Cannot access stored bookings

Fix: Log out of your account and log back in. This can refresh your session and may restore access to your stored bookings. Go to the app setting... ⇲

Cannot retrieve past or upcoming trips

Fix: Ensure you are logged into the correct account associated with your bookings. Log out and log back in if necessary. OR Try refreshing the... ⇲

Scoot does not retrieve upcoming trips

Fix: Ensure you are logged into the correct account associated with your bookings. Log out and log back in if necessary. OR Check your interne... ⇲
 
Customization issue

Does not allow selection of extras

Fix: Ensure you are on the correct booking page where extras can be selected. Sometimes, extras are only available after selecting a flight. OR... ⇲

Unclear seat assignments

Fix: Check the seat selection options during the booking process to see if you can choose your seat. If not, contact customer support for clarifi... ⇲
 
Search issue

Limited flight price comparison

Fix: Use third-party flight comparison websites or apps to check prices before booking through Scoot Mobile. This can help you find better deals.... ⇲

Missing destinations in booking list

Fix: Check if the app is updated to the latest version, as updates may include new destinations. Go to the App Store to check for updates. OR... ⇲

Missing current promotions

Fix: Check the promotions section of the Scoot website, as it may have more up-to-date information than the app. OR Follow Scoot on social med... ⇲
 
Security issue

Incessant OTP requests

Fix: Check your app settings to see if there is an option to reduce the frequency of OTP requests. Some apps allow you to remember devices for a... ⇲
 
Payments issue

Payment processing issues

Fix: Check if your payment method is valid and has sufficient funds. Update your payment information in the app settings if necessary. OR Try... ⇲

Technical difficulties with payment methods

Fix: Check if your payment method is valid and has sufficient funds. Update your payment information in the app settings if necessary. OR Try... ⇲
 
Compatibility issue

Scoot does not support third-party booking references

Fix: If you have a third-party booking reference, try contacting the third-party provider for assistance or use their app/website to manage your... ⇲
 
Updates issue

Frequent app updates cause new issues

Fix: Turn off automatic updates for the app to prevent it from updating without your consent. Go to Settings > App Store and toggle off 'App Upda... ⇲
 
Bugs issue

Errors when checking bookings

Fix: Log out and log back into your account to refresh your session, which may resolve errors when checking bookings. OR Ensure your internet... ⇲

Booking confirmation instead of boarding passes

Fix: Check the app's 'My Bookings' section after your flight is confirmed, as boarding passes may be available there closer to your flight date.... ⇲
 
Slow issue

Slow loading times

Fix: Clear the app's cache by offloading it in iPhone Storage settings. This can help improve loading times. OR Close other apps running in th... ⇲
 
Settings issue

Inability to manage bookings

Fix: Ensure you are logged into the correct account associated with your bookings. Log out and log back in if necessary. OR If the app does no... ⇲

Automatic travel insurance selection

Fix: Review your booking options carefully before finalizing your purchase. Look for an option to deselect travel insurance if it is automaticall... ⇲

Inability to change flights without calling support

Fix: Check the 'Manage Booking' section of the app to see if there is an option to change flights directly. OR If the app does not allow fligh... ⇲
 
Support issue

Unhelpful customer support

Fix: Check the app for FAQs or help sections that may provide answers to common issues without needing to contact support. OR Consider using s... ⇲

Long wait times for customer service

Fix: Check the app for FAQs or help sections that may provide answers to common issues without needing to contact support. OR Consider using s... ⇲
 
Login issue

Cannot log in with KrisFlyer account

Fix: Double-check your login credentials for accuracy. Ensure that you are entering the correct email and password associated with your KrisFlyer... ⇲
 
Syncing issue

Scoot does not communicate with user account

Fix: Log out of your account and log back in to refresh the connection between the app and your user account. OR Check your internet connectio... ⇲
 
Permissions issue

Inability to paste security codes

Fix: Manually enter the security code instead of pasting it, as some apps may not support pasting in certain fields. OR Try using a different... ⇲
 
Account issue

Scoot fails to recognize user information

Fix: Log out and log back into your account to refresh the session and allow the app to recognize your information. OR Ensure that your app is... ⇲
 
Notifications issue

Scoot does not indicate flight changes

Fix: Check the app settings to ensure notifications for flight changes are enabled. Go to Settings > Notifications and enable alerts for Scoot Mo... ⇲
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 what users are saying
Good experience
85.3%

Bad experience
10.0%

Neutral
4.7%

~ from our NLP analysis of 2,360 combined software ratings.

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 Private Data Scoot collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data
    • Diagnostics