fix problems on Zendesk Sell [iphone]

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—— Run into issues on Zendesk Sell? Get help pending when official support gets back to you!

Zendesk Sell
Info:
company: Future Simple
: http://support.getbase.com/
: getbase.com
Chat with our AI-based Zendesk Sell Support
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Bugs issue

call logs only log automatically 50% of the time

Fix: Check your app permissions. Go to Settings > Privacy > Call History and ensure that Zendesk Sell has permission to access your call logs. If... ⇲

mobile app has become unusable

Fix: Try uninstalling and reinstalling the app. This can resolve many issues related to app performance. To do this, press and hold the app icon... ⇲
 
Support issue

poor customer support

Fix: Utilize the Zendesk Sell community forums and knowledge base. Often, other users have experienced similar issues and may have posted solutio... ⇲
 
Compatibility issue

no deep linking

Fix: Use the app's search function to quickly navigate to specific records or deals. While deep linking may not be available, efficient use of th... ⇲
 
Syncing issue

issues with data syncing

Fix: Ensure that you have a stable internet connection. Data syncing issues often arise from poor connectivity. Switch to a different Wi-Fi netwo... ⇲
 
Customization issue

limited sales pipeline options

Fix: Consider using custom fields to better categorize your sales pipeline. Go to Settings > Custom Fields and create fields that reflect your sp... ⇲

weak reporting capabilities

Fix: Export your data to a spreadsheet for more advanced analysis. Go to the reporting section, export your data, and use Excel or Google Sheets... ⇲

inability to assign estimated close dates

Fix: Use custom fields to create a workaround for estimated close dates. Create a custom field labeled 'Estimated Close Date' and manually enter... ⇲

cannot customize sales stages

Fix: Utilize tags or custom fields to create a workaround for tracking different sales stages. This allows you to categorize deals in a way that... ⇲

lack of customizable lead source options

Fix: Use custom fields to create a workaround for lead sources. Create a custom field labeled 'Lead Source' and manually enter the source for eac... ⇲

commission tracking not available

Fix: Create a custom spreadsheet to track commissions manually. Include columns for deal amounts, commission rates, and total commissions to keep... ⇲
 
Login issue

problems with email recognition during login

Fix: Ensure that you are entering the correct email address associated with your Zendesk Sell account. Double-check for typos or incorrect domain... ⇲
 
Updates issue

deals not copying over after updates

Fix: Manually copy the details of the deal to ensure that all necessary information is retained. This can be tedious but ensures that you have al... ⇲
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 what users are saying
Good experience
90.9%

Bad experience
5.5%

Neutral
3.6%

~ from our NLP analysis of 1,569 combined software ratings.

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Sales Tracking

 Private Data Zendesk Sell collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Voice Credit: $4.99 Credit for making voice calls with Base.