fix problems on Rue Morgue [iphone]

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—— Run into issues on Rue Morgue? Get help pending when official support gets back to you!

Rue Morgue
Info:
company: MARRS Media Inc
: https://support.zinio.com/hc/
: www.rue-morgue.com
Chat with our AI-based Rue Morgue Support
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Account issue

Lost access to purchased issues

Fix: 1. Check your account: Ensure you are logged into the correct account that made the purchases. Go to the app settings and verify your accoun... ⇲

Cannot access subscription

Fix: 1. Verify your subscription status: Go to Settings > [your name] > Subscriptions to check if your subscription is active and linked to the c... ⇲
 
Payments issue

Restore purchases unsuccessful

Fix: 1. Ensure you are logged into the correct Apple ID: Go to Settings > [your name] > Media & Purchases to check your Apple ID. Make sure it ma... ⇲
 
Support issue

No response from support

Fix: 1. Check for alternative support options: Look for FAQs or help sections within the app or on the website that may provide answers to common... ⇲

Inability to contact support

Fix: 1. Check the app for help sections: Look for FAQs or help options within the app that may provide solutions to common issues. 2. Use social... ⇲
 
Slow issue

Rue Morgue is slow and buggy

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Rue Morgue, and tap on it. If there’s an option to offload the app, do t... ⇲
 
Freezing issue

Rue Morgue freezes constantly

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom) and swipe up on the Rue Morgue app to close it. Reopen the... ⇲

Rue Morgue is unresponsive

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom) and swipe up on the Rue Morgue app to close it. Reopen the... ⇲
 
Downloads issue

Issues stop downloading

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Try switching between Wi-Fi and cellular data to s... ⇲
 
Video issue

Low resolution on digital copies

Fix: 1. Check app settings: Look for any settings related to image quality or resolution within the app. Adjust these settings to improve the qua... ⇲
 
Login issue

No login info available

Fix: 1. Check your email: Look for any emails from Rue Morgue that may contain your login information or instructions on how to reset your passwo... ⇲
 
Updates issue

Rue Morgue is essentially unchanged

Fix: 1. Check for updates: Go to the App Store and ensure you have the latest version of the app installed. Updates may include new features or i... ⇲
 
UI issue

Rue Morgue is a poor PDF version

Fix: 1. Check for app settings: Look for any settings related to viewing formats or quality within the app. Adjust these settings to improve the... ⇲
 
Crashes issue

Rue Morgue crashes during user data claim

Fix: 1. Ensure you have a stable internet connection: A weak connection can cause issues during data claims. Switch between Wi-Fi and cellular da... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
68.0%

Good experience
32.0%

Neutral
0.0%

~ from our NLP analysis of 25 combined software ratings.

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 Private Data Rue Morgue collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Rue Morgue 1 Year AutoRenew: $29.99 Rue Morgue 1 Year AutoRenew
  2. Rue Morgue 1 Year Subscription: $19.99 Rue Morgue 1 Year Subscription
  3. Rue Morgue Magazine’s 200 Alternative Horror Films You Need to See: $4.99 Rue Morgue Magazine’s 200 Alternative Horror Films You Need to See
  4. Rue Morgue #171: $4.99 Issue 171 of the Horror Magazine Rue Morgue
  5. Rue Morgue #166: $4.99 Rue Morgue #166
  6. Rue Morgue #170: $4.99 Issue 170 of the Horror Magazine Rue Morgue
  7. Rue Morgue #116: $4.99 Rue Morgue #116
  8. Rue Morgue #127: $4.99 Rue Morgue #127
  9. Rue Morgue #164: $4.99 Rue Morgue #164
  10. Rue Morgue #129: $4.99 Rue Morgue #129