fix problems on Harney & Sons [iphone]

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—— Run into issues on Harney & Sons? Get help pending when official support gets back to you!

Harney & Sons
Info:
company: Harney & Sons Tea Corp.
: https://www.harney.com/pages/customer-service
: www.harney.com
Chat with our AI-based Harney & Sons Support
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UI issue

Difficult to track orders

Fix: 1. Use the order confirmation email: After placing an order, you should receive a confirmation email. This email typically contains a tracki... ⇲

No customer reviews available

Fix: 1. Check the website: If the app does not display customer reviews, visit the Harney & Sons website to read reviews on products before purch... ⇲

Limited tea descriptions

Fix: 1. Visit the website: For more detailed descriptions, visit the Harney & Sons website where you may find more comprehensive information abou... ⇲

Browsing is difficult

Fix: 1. Use the search function: If browsing is challenging, try using the search function to find specific teas or categories more quickly. 2. F... ⇲

Cannot edit shopping cart

Fix: 1. Remove items: If you cannot edit the cart directly, try removing items and then re-adding them if necessary. This can be a workaround unt... ⇲

No access to order status

Fix: 1. Check your email: After placing an order, you should receive an email with tracking information. Use this to check your order status. 2.... ⇲

No 'see all teas' option

Fix: 1. Browse categories: If there is no direct option to see all teas, try browsing through different categories to find all available teas. 2.... ⇲

Caffeine levels not indicated

Fix: 1. Check the website: For detailed information on caffeine levels, visit the Harney & Sons website where this information may be provided fo... ⇲

Navigation issues

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and navigation options better. 2. Use th... ⇲

Harney & Sons layout not as elegant as website

Fix: 1. Provide feedback: While you cannot contact developers, consider providing feedback through the app if there is an option to do so, as thi... ⇲

No option to continue shopping after adding to cart

Fix: 1. Use the back button: After adding an item to your cart, use the back button to return to the previous page and continue shopping. 2. Expl... ⇲
 
Bugs issue

Wishlist empties

Fix: 1. Ensure you are logged in: Make sure you are logged into your account when adding items to your wishlist. If you are not logged in, items... ⇲

Shipping address not saved

Fix: 1. Manually enter the address: When checking out, ensure you manually enter your shipping address each time. This can be a temporary workaro... ⇲
 
Payments issue

Payment options create new accounts

Fix: 1. Use the same email: When entering payment information, ensure you are using the same email address associated with your existing account... ⇲

Inability to save payment information

Fix: 1. Manually enter payment information: For now, you may need to enter your payment information each time you make a purchase until the app i... ⇲
 
Syncing issue

Loyalty rewards not synced

Fix: 1. Log out and log back in: Sometimes, logging out of your account and then logging back in can refresh your loyalty rewards status. 2. Chec... ⇲
 
Search issue

Search function issues

Fix: 1. Use specific keywords: When using the search function, try to be as specific as possible with your keywords to yield better results. 2. C... ⇲
 
Crashes issue

Harney & Sons crashes

Fix: 1. Update the app: Go to the App Store and check for any available updates for the Harney & Sons app. Installing the latest version can fix... ⇲
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 what users are saying
Good experience
90.9%

Bad experience
5.0%

Neutral
4.2%

~ from our NLP analysis of 1,467 combined software ratings.

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 Private Data Harney & Sons collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics