fix problems on MyCityBus [iphone]

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—— Run into issues on MyCityBus? Get help pending when official support gets back to you!

MyCityBus
Info:
company: Trapeze Software Group Inc.
: https://www.gocitybus.com/contact
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Network issue

Live tracking is unreliable

Fix: Check your internet connection. A weak or unstable connection can affect live tracking. Try switching between Wi-Fi and cellular data to see... ⇲

Frequent server errors

Fix: Try using the app during off-peak hours when server load may be lower. This can help reduce the frequency of server errors. OR Clear the... ⇲
 
Bugs issue

Routes often incorrect

Fix: Verify the route information with the official transit authority's website or schedule. Sometimes, the app may not have the latest route cha... ⇲

Inconsistent bus schedules

Fix: Cross-reference the app's schedule with the official transit authority's website to confirm the accuracy of the times listed in the app. O... ⇲

MyCityBus displays non-existent bus stops

Fix: Check the official transit authority's website for the most current bus stop information. The app may not have updated data. OR Use the a... ⇲

Phantom buses reported

Fix: Verify the bus's real-time status with the official transit authority's website or app to confirm if the bus is actually on the route. OR... ⇲

MyCityBus shows wrong times

Fix: Check for updates to the app in the App Store, as developers may have fixed timing issues in newer versions. OR Cross-reference the app's... ⇲
 
Loading issue

MyCityBus fails to load

Fix: Restart your iPhone. This can resolve temporary glitches that may prevent the app from loading. To restart, press and hold the power button... ⇲
 
UI issue

No back navigation option

Fix: Use the home button or swipe up from the bottom of the screen (for iPhones without a home button) to return to the main menu of the app. Thi... ⇲

Poor user interface

Fix: Familiarize yourself with the app's layout by exploring its features. Sometimes, spending a little time navigating can help you understand i... ⇲

MyCityBus is confusing to navigate

Fix: Take some time to explore the app's features and layout. Familiarizing yourself with the app can help reduce confusion. OR Look for any t... ⇲
 
Compatibility issue

MyCityBus does not function in multiple languages

Fix: Check the app settings to see if there is an option to change the language. Go to Settings within the app and look for a language option.... ⇲
 
Updates issue

MyCityBus does not reflect construction changes

Fix: Check the official transit authority's website for updates on construction and route changes, as the app may not have the latest information... ⇲
 
Slow issue

Laggy performance

Fix: Close other apps running in the background to free up system resources. Double-click the home button (or swipe up from the bottom) to see op... ⇲
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 what users are saying
Bad experience
79.6%

Good experience
12.7%

Neutral
7.7%

~ from our NLP analysis of 142 combined software ratings.

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 Private Data MyCityBus collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data