fix problems on SOLO DEX [iphone]

—— Run into issues on SOLO DEX? Get help pending when official support gets back to you!

SOLO DEX

Info:

company: Manticore Securities AS

: https://sologenic.freshdesk.com/support/home

: www.sologenic.com

Chat with our AI-based SOLO DEX Support

🛠️ Common SOLO DEX Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

SOLO DEX only works on test net

Fix: Ensure that you are using the correct network settings. Go to the app settings and check if there is an option to switch from test net to ma... ⇲

SOLO DEX goes white when connecting to live node

Fix: Try clearing the app cache. Go to your iPhone settings, find the SOLO DEX app, and select 'Clear Cache' if available. This can help resolve... ⇲

Bugs issue

Error report submission button not working

Fix: Take a screenshot of the error message and note down any relevant details. You can then report this issue through the app store review secti... ⇲

UI issue

Add button for old wallet doesn't work

Fix: Ensure that you are entering the correct wallet address. Double-check for any typos or errors in the address you are trying to add. OR Tr... ⇲

Slider button to buy or sell does not work

Fix: Try tapping the slider button multiple times or sliding it slowly to see if it responds. Sometimes, touch sensitivity issues can cause butto... ⇲

Account issue

Minimum balance for withdrawal not disclosed

Fix: Check the app's FAQ section or help documentation, if available, for any information regarding withdrawal limits. This may provide clarity o... ⇲

Transaction history not available

Fix: Try refreshing the app or logging out and back in to see if the transaction history loads. Sometimes, network issues can prevent data from d... ⇲

Assets trapped in wallet

Fix: Check if there are any minimum balance requirements for transactions. If your balance is below the required amount, you may need to deposit... ⇲

Requires 10 XRP reserve for wallet

Fix: If you are unable to meet the 10 XRP reserve requirement, consider transferring XRP from another wallet to meet this requirement. This is ne... ⇲

Network issue

SOLO DEX won't connect to XRPL

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the connection improves. OR Check i... ⇲

Wallet connection issues

Fix: Check your internet connection to ensure it is stable. A weak connection can cause issues with wallet connectivity. OR Try disconnecting... ⇲

Compatibility issue

Cannot trade using Ledger Nano X

Fix: Ensure that your Ledger Nano X is properly set up and connected to your iPhone. Check that the Ledger Live app is updated and that the neces... ⇲

Support issue