fix problems on RMVgo [iphone]

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—— Run into issues on RMVgo? Get help pending when official support gets back to you!

RMVgo
Info:
company: Rhein-Main-Verkehrsverbund GmbH (RMV)
: https://www.rmv.de/c/de/service
: www.rmv.de
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Account issue

Account locked after credit card expiration

Fix: Regularly update your payment information in the app settings to avoid account lockouts. Set a reminder to check your payment details a mont... ⇲

Error message stating account is not active

Fix: Try logging out and then logging back in to refresh your session. If the issue persists, check your email for any notifications regarding yo... ⇲
 
Bugs issue

Frequently gives incorrect departure information

Fix: Double-check the departure times with an official transport website or app to verify accuracy. If discrepancies persist, consider using alte... ⇲

Timetables are inaccurate

Fix: Cross-reference the app's timetable with official transport websites or other reliable apps to verify accuracy before planning your trip.... ⇲
 
Login issue

Logs users out randomly

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to user sessions. Check the App Store for any avail... ⇲
 
Loading issue

Fails to load tickets

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that resolves the loading issue. OR R... ⇲
 
UI issue

Not intuitive for route planning

Fix: Take some time to explore the app's features and familiarize yourself with the route planning tools. Look for tutorials or help sections wit... ⇲

Content not fully translated

Fix: Use a translation app to help understand any untranslated content until the app is fully localized. This can help you navigate the app more... ⇲

Mandatory origin/destination input is confusing

Fix: Create a list of your most common routes to make the input process quicker and easier. This can save time when purchasing tickets. OR If... ⇲

Requires re-input of information

Fix: Check if the app has a 'remember me' or 'save information' feature that can store your details for future use. Enable this feature if availa... ⇲

Does not allow early ticket purchases

Fix: Check the app regularly for updates, as developers may add features like early ticket purchases in future versions. OR Plan your trips in... ⇲

UI is confusing and unresponsive

Fix: Take time to explore the app's interface and familiarize yourself with its layout. Create a cheat sheet for common tasks to ease navigation.... ⇲
 
Payments issue

Charges for canceled subscriptions

Fix: Review the subscription terms and conditions within the app to understand the cancellation policy. Make sure to cancel subscriptions well in... ⇲

Payment options are limited

Fix: Explore alternative payment methods that may be accepted by the app, such as linking a different credit card or using a digital wallet if av... ⇲
 
Syncing issue

Loses account link frequently

Fix: Ensure that your app is updated to the latest version, as updates may fix bugs related to account linking. OR Try logging out and back in... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
82.8%

Bad experience
13.3%

Neutral
4.0%

~ from our NLP analysis of 429 combined software ratings.

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 Private Data RMVgo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data