fix problems on Ro [iphone]

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—— Run into issues on Ro? Get help pending when official support gets back to you!

Ro
Info:
company: Roman
: https://ro.co/contact/
: ro.co
Chat with our AI-based Ro Support
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Support issue

Long wait times for customer service responses

Fix: Try reaching out during off-peak hours, such as early mornings or late evenings, when support teams may be less busy. OR Utilize any avai... ⇲

Prescription issues take too long to resolve

Fix: Keep a detailed log of your prescription requests and any communications with support. This can help you follow up more effectively. OR I... ⇲

Multiple representatives handling the same case

Fix: Request to have a single point of contact for your issue when you first reach out to support. This can help streamline communication. OR... ⇲

Inaccurate information provided by support staff

Fix: Document the information you receive and cross-check it with the app's help section or FAQ for accuracy. OR If you receive conflicting in... ⇲
 
Bugs issue

Errors in logging doses and check-ins

Fix: Double-check that you are entering the correct information in the required fields. Ensure that you are following the app's prompts accuratel... ⇲

Frequent technical issues with links and navigation

Fix: Clear the app's cache by uninstalling and reinstalling it, which can resolve many technical issues. OR Ensure your iPhone's operating sys... ⇲
 
Customization issue

No habit tracker feature

Fix: Consider using a separate habit tracking app that can complement the Ro app. Many free options are available that can help you track your ha... ⇲

Lack of personalized care

Fix: Provide detailed information about your needs and preferences when communicating with support. This can help them tailor their responses to... ⇲
 
Syncing issue

Order history not updated

Fix: Refresh the app or log out and back in to see if the order history updates. Sometimes, a simple refresh can resolve display issues. OR Ch... ⇲
 
Messages issue

Messages do not appear in the app

Fix: Ensure that you have notifications enabled for the app in your iPhone settings. Go to Settings > Notifications > Ro and toggle on Allow Noti... ⇲
 
Settings issue

Inability to change entered information

Fix: Look for an 'Edit' option in the relevant section of the app. If it’s not available, check the app’s help section for guidance on how to upd... ⇲
 
Notifications issue

Ro notifications link to website instead of app

Fix: Check the app settings to see if there is an option to change notification preferences to open the app instead of the website. OR If the... ⇲
 
Compatibility issue

Limited functionality with Apple Health integration

Fix: Ensure that you have granted all necessary permissions for the Ro app to access Apple Health data. Go to Settings > Health > Data Access & D... ⇲
 
Payments issue

High monthly fees without adequate service

Fix: Review your subscription plan and see if there are any features you are not using that could justify the cost. Consider downgrading if neces... ⇲

No option to use insurance effectively

Fix: Review the app's FAQ or help section for information on how to use insurance with the app. There may be specific steps you need to follow.... ⇲

Poor user experience with payment processing

Fix: Double-check that your payment information is entered correctly in the app. Go to the payment settings and verify your details. OR If iss... ⇲
 
Account issue

Cancellation process is complicated

Fix: Check the app's help section for specific instructions on how to cancel your subscription. Follow the steps carefully to ensure a smooth can... ⇲
 
Updates issue

Ro features often do not work or are outdated

Fix: Check for app updates in the App Store and ensure you are using the latest version, as updates often fix bugs and improve functionality. O... ⇲
 
UI issue

Ro does not provide treatment options clearly

Fix: Explore the app's help section for guidance on how to find treatment options. There may be specific categories or filters to use. OR Cons... ⇲
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 what users are saying
Good experience
95.2%

Bad experience
4.2%

Neutral
0.7%

~ from our NLP analysis of 4,147 combined software ratings.

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 Private Data Ro collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics