fix problems on Fresha [iphone]

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—— Run into issues on Fresha ? Get help pending when official support gets back to you!

Fresha for business
Info:
company: Surge Ventures Inc.
: https://support.fresha.com/
: www.fresha.com
Chat with our AI-based Fresha Support
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Updates issue

Frequent updates causing functionality issues

Fix: If an update causes issues, try rolling back to a previous version if possible. You can do this by uninstalling the app and reinstalling an... ⇲
 
Support issue

Customer service response times are slow

Fix: Utilize the in-app help section or FAQ to find answers to common questions, which may save you time waiting for a response. OR Engage wit... ⇲
 
Payments issue

High fees for various actions

Fix: Review the fee structure in the app settings to understand what actions incur fees and plan your usage accordingly to minimize costs. OR... ⇲

Charges for new client profiles

Fix: Review the terms of service regarding client profile charges and adjust your client onboarding process to minimize these fees. OR If poss... ⇲

No-show protection charges without valid funds

Fix: Ensure that you have a valid payment method linked to your account to avoid these charges. Update your payment information in the app settin... ⇲

Lack of transparency in fee structure

Fix: Request a detailed breakdown of fees from the app settings or help section to better understand what you are being charged for. OR Keep t... ⇲

Inability to transfer funds easily

Fix: Review the app's payment settings to ensure you have linked the correct bank account or payment method for fund transfers. OR Consider us... ⇲
 
Glitches issue

Payment processing glitches

Fix: Ensure your internet connection is stable when processing payments. If issues persist, try switching between Wi-Fi and mobile data to see if... ⇲

Glitches with payment methods

Fix: Check for any updates to the app that may fix known glitches with payment methods. Keeping the app updated can resolve many issues. OR Tr... ⇲
 
Notifications issue

Inconsistent reminder phone numbers

Fix: Double-check the client profiles to ensure that the correct phone numbers are saved. Update any incorrect information to ensure reminders ar... ⇲
 
Login issue

Difficulties with auto login

Fix: Check if your app is updated to the latest version, as updates can fix bugs related to login issues. If not, update the app. OR Try loggi... ⇲
 
Bugs issue

Printing issues with employee schedules

Fix: Ensure your printer is properly connected to your iPhone and that you have the correct printer settings selected in the app before printing.... ⇲
 
Settings issue

Complicated setup for business hours

Fix: Follow the in-app tutorial or help guide for setting up business hours, as it may provide step-by-step instructions to simplify the process.... ⇲
 
Features issue

Missing features like appointment approval

Fix: Check the app settings to see if there are any options to enable appointment approvals or similar features that may be hidden. OR Use a w... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.7%

Bad experience
5.8%

Neutral
2.5%

~ from our NLP analysis of 1,694 combined software ratings.

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 Private Data Fresha collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics