fix problems on FastPay Wallet [iphone]

—— Run into issues on FastPay Wallet? Get help pending when official support gets back to you!

FastPay Wallet

Info:

company: FastPay Ltd.

: http://fast-pay.cash/

Chat with our AI-based FastPay Wallet Support

🛠️ Common FastPay Wallet Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

High fees for mobile cards

Fix: Check the fee structure on the FastPay Wallet app or website to understand the charges associated with mobile card purchases. If the fees ar... ⇲

Verification process fails

Fix: Ensure that you have a stable internet connection when attempting the verification process. If the connection is weak, try switching to a di... ⇲

UI issue

Difficult UI for buying mobile cards

Fix: Take some time to explore the app's interface. Familiarize yourself with the layout and where different options are located. You can also lo... ⇲

Buttons that do nothing

Fix: Try restarting the app to see if the buttons become responsive again. Sometimes, a simple restart can resolve minor glitches. OR If the i... ⇲

Bugs issue

Test data present in the app

Fix: Clear the app's cache by going to your iPhone settings, selecting the FastPay Wallet app, and choosing to clear cache or data if that option... ⇲

Account issue

Locked out of account

Fix: Use the password reset feature in the app to regain access. Follow the prompts to reset your password and unlock your account. OR If you... ⇲

Payments issue

PayPal not supported

Fix: Consider linking a different payment method that is supported by FastPay Wallet. Check the app for a list of accepted payment methods. OR... ⇲

Inconsistent recharge fees

Fix: Review the fee structure in the app to understand the different charges for various recharge amounts. This can help you plan your transactio... ⇲

Issues with double charges

Fix: Keep a record of your transactions and report any discrepancies through the app's feedback feature to address double charges. OR If you n... ⇲

Verification issue

Frequent identity verification required

Fix: Ensure that your account information is complete and accurate. Sometimes, incomplete profiles can trigger frequent verification requests.... ⇲

Inability to use app without verification

Fix: Complete the verification process as soon as possible to regain access to the app's features. Follow the prompts carefully to ensure success... ⇲

Frequent verification prompts

Fix: Ensure that your account information is complete and accurate to minimize verification requests. Check for any pending verification steps.... ⇲

Face verification not working

Fix: Ensure that your face is well-lit and that the camera is clean. Sometimes, poor lighting can affect face recognition accuracy. OR If face... ⇲

Updates issue

Transaction history lost after update

Fix: Check if the transaction history is still available in a different section of the app. Sometimes, updates change the layout or location of c... ⇲

Customization issue

No editing option for profile information

Fix: Look for an 'Edit Profile' or 'Account Settings' option in the app. If it is not available, it may be a limitation of the app. OR As a wo... ⇲

No dark mode

Fix: Check your iPhone settings to see if there is a system-wide dark mode option that can be applied to all apps, including FastPay Wallet. OR... ⇲

Network issue

Server unavailable errors

Fix: Check your internet connection to ensure it is stable. If the connection is weak, try switching to a different network. OR Wait for a few... ⇲

Compatibility issue

No support for iOS 10

Fix: Consider upgrading your iPhone to a newer iOS version if your device supports it. This can improve app compatibility and performance. OR... ⇲

Password reset email not received

Fix: Check your spam or junk email folder to see if the password reset email was filtered there. If you find it, mark it as 'not spam' to receive... ⇲

Support issue