fix problems on MyPompeii [iphone]

—— Run into issues on MyPompeii? Get help pending when official support gets back to you!

MyPompeii

Info:

company: Parco Archeologico di Pompei

: http://pompeiisites.org/en/visiting-info/

Chat with our AI-based MyPompeii Support

🛠️ Common MyPompeii Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not cache map data

Fix: Check the app settings to see if there is an option to enable caching of map data. If available, turn it on to allow the app to store map da... ⇲

Poor map display of points of interest

Fix: Zoom in and out on the map to see if the points of interest become clearer. Sometimes adjusting the zoom level can enhance visibility. OR... ⇲

UI issue

Cumbersome user experience

Fix: Explore the app’s settings for any customization options that can simplify navigation, such as adjusting the layout or enabling shortcuts.... ⇲

Resets to main screen when switching apps

Fix: Check for any app updates in the App Store, as developers may have fixed this issue in newer versions. OR Try restarting your iPhone to c... ⇲

Requires ticket number entry instead of barcode scan

Fix: Manually enter the ticket number carefully, ensuring there are no typos, and check if the app has an option to save ticket numbers for futur... ⇲

Non-responsive prompts

Fix: Try restarting the app to see if the prompts become responsive after a fresh start. OR Check for app updates that may fix bugs related to... ⇲

No interactive map available

Fix: Check if there are any updates available for the app that may include an interactive map feature. OR Use a separate mapping application a... ⇲

Battery issue

Drains battery quickly

Fix: Reduce the screen brightness and close other apps running in the background to conserve battery life while using MyPompeii. OR Enable bat... ⇲

Constant GPS usage drains battery

Fix: Limit GPS usage by switching to manual location updates in the app settings, if available, to reduce battery drain. OR Use the app in are... ⇲

Screen issue

Requires screen to stay on for audio

Fix: Adjust your iPhone settings to prevent the screen from timing out while using the app. Go to Settings > Display & Brightness > Auto-Lock and... ⇲

Slow issue

Slow performance

Fix: Clear the app cache if the option is available in the settings, or delete and reinstall the app to free up space and improve performance.... ⇲

Audio issue

Old and low-quality audio guides

Fix: Check for updates within the app that may include new audio guides or improved versions of existing ones. OR Look for alternative audio g... ⇲

Complicated access to audio guides

Fix: Familiarize yourself with the app’s layout and where audio guides are located, possibly creating a quick reference guide for easier access.... ⇲

Poor audio quality

Fix: Check your device's volume settings and ensure that the audio is not muted or set too low. OR Use headphones or external speakers to enha... ⇲

MyPompeii logs out after inactivity

Fix: Check the app settings for any options related to session timeouts and adjust them if possible to extend the inactivity period. OR Regula... ⇲

Sign-in issues with ticket

Fix: Ensure that you are entering the correct credentials and check for any typos in your email or password. OR Reset your password through th... ⇲

Syncing issue

Map does not update with location

Fix: Ensure that location services are enabled for MyPompeii by going to Settings > Privacy > Location Services and selecting 'While Using the Ap... ⇲

Payments issue

Invalid order number issues

Fix: Double-check the order number for any errors and ensure it is entered correctly. If possible, copy and paste the number to avoid mistakes.... ⇲

Crashes issue

Crashes frequently

Fix: Ensure that your iPhone's operating system is up to date, as compatibility issues can cause crashes. Go to Settings > General > Software Upd... ⇲

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