fix problems on My NYCHA [iphone]

—— Run into issues on My NYCHA? Get help pending when official support gets back to you!

My NYCHA

Info:

company: New York City Housing Authority

: http://www1.nyc.gov/site/nycha/residents/nycha-alerts.page

Chat with our AI-based My NYCHA Support

🛠️ Common My NYCHA Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

My NYCHA crashes frequently

Fix: 1. Update the App: Go to the App Store, search for My NYCHA, and check if there is an update available. If so, tap 'Update' to install the l... ⇲

Unable to log in

Fix: 1. Check Credentials: Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password... ⇲

Loading issue

Login screen fails to load

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try toggling Airplane mode on and off to reset your connection.... ⇲

Syncing issue

Work orders disappear

Fix: 1. Refresh the App: Pull down on the screen to refresh the work orders list. This may help in retrieving any missing orders. 2. Check for Up... ⇲

Bugs issue

Scheduling repairs is unreliable

Fix: 1. Confirm Repair Requests: After scheduling a repair, check your email or app notifications for confirmation. If you don’t receive one, try... ⇲

Inconsistent app performance

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > My NYCHA. Tap 'Offload App' to clear cache and then reinstall the app to imp... ⇲

Payments issue

Payment processing issues

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Update your payment information in the app if ne... ⇲

No option to view actual bills before payment

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as new features may be added in updates. 2. Use Alternative Methods:... ⇲

Installation issue

My NYCHA requires constant reinstallation

Fix: 1. Update iOS: Ensure your iPhone is running the latest version of iOS, as compatibility issues can cause apps to malfunction. Go to Setting... ⇲

Account issue

No balance history available

Fix: 1. Check for Updates: Ensure the app is updated to the latest version, as updates may include new features like balance history. 2. Log Out... ⇲

Uploads issue

Inability to upload photos for tickets

Fix: 1. Check Permissions: Go to Settings > Privacy > Photos and ensure that My NYCHA has permission to access your photos. If not, enable it. 2.... ⇲

Support issue

Poor customer support

Fix: 1. Use In-App Support: Check if the app has a help or support section where you can find FAQs or submit a support request. 2. Document Issue... ⇲

Compatibility issue

My NYCHA does not function on mobile devices

Fix: 1. Check Compatibility: Ensure your device meets the app's system requirements. Check the App Store for compatibility information. 2. Restar... ⇲

Repeated login failures

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password using the 'Forgot Password' option. 2. Check for Typos:... ⇲

Lack of auto-login feature

Fix: 1. Enable 'Remember Me': If the app has a 'Remember Me' option on the login screen, make sure to check it before logging in to save your cre... ⇲

Permissions issue

My NYCHA does not allow ticket submission for certain issues

Fix: 1. Check App Guidelines: Review the app’s guidelines or FAQs to understand which issues can be submitted through the app. 2. Use Alternative... ⇲

Slow issue

Long load times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that imp... ⇲

Feedback issue

No feedback mechanism for repairs

Fix: 1. Document Repairs: Keep a personal record of repairs and any follow-up actions you take, which can help you track progress. 2. Use Alterna... ⇲

Security issue

Security concerns with personal information

Fix: 1. Update App and iOS: Ensure both the app and your iPhone's operating system are updated to the latest versions, which often include securi... ⇲

UI issue

My NYCHA is not user-friendly

Fix: 1. Explore Tutorials: Look for any tutorials or help sections within the app that can guide you on how to use its features effectively. 2. P... ⇲