fix problems on UHCU [iphone]

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—— Run into issues on UHCU ? Get help pending when official support gets back to you!

UHCU Mobile
Info:
company: United Heritage Credit Union
: http://www.uhcu.org
: www.uhcu.org
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Account issue

Cannot transfer money between accounts

Fix: Ensure that you are logged into the correct account that has the necessary permissions to transfer funds. Check your account settings to con... ⇲

Mobile deposit enrollment not found

Fix: Double-check that you have completed all necessary steps for mobile deposit enrollment. This may include verifying your identity or agreeing... ⇲

Password change issues on different devices

Fix: Ensure that you are using the same username and password across all devices. If you change your password, make sure to log out of all device... ⇲
 
Login issue

Login screen returns without error

Fix: Clear the app's cache by deleting and reinstalling the app. This can resolve issues related to corrupted data that may be causing the login... ⇲

Touch ID login fails

Fix: Ensure that Touch ID is enabled for the UHCU Mobile app in your device settings. Go to Settings > Touch ID & Passcode, and make sure the app... ⇲

Inconsistent login success

Fix: Make sure you are entering the correct username and password. Consider resetting your password if you are unsure. OR Check if there are a... ⇲
 
Network issue

Server errors on multiple devices

Fix: Check the status of the UHCU Mobile app or your bank's services online to see if there are any known outages or maintenance periods that cou... ⇲
 
UI issue

Submit button missing for bill payments

Fix: Ensure that all required fields in the bill payment form are filled out correctly. Sometimes, missing information can cause the submit butto... ⇲

Antiquated app design

Fix: Familiarize yourself with the app's layout and features. Sometimes, older designs can be navigated more easily with practice. OR Look for... ⇲

Difficulty accessing deposit screen

Fix: Ensure that you are following the correct steps to access the deposit screen. Look for a 'Deposit' or 'Mobile Deposit' option in the main me... ⇲
 
Crashes issue

UHCU shuts down during login

Fix: Check for any available updates for the app in the App Store, as updates often fix bugs that cause crashes. OR If the app continues to cr... ⇲
 
Freezing issue

Check deposit loading screen freezes

Fix: Try closing the app and reopening it. If the issue persists, restart your device to clear any temporary glitches. OR Ensure that your int... ⇲
 
Camera issue

Camera fails to open for check deposit

Fix: Check the app permissions in your device settings. Go to Settings > Privacy > Camera and ensure that the UHCU Mobile app has permission to a... ⇲
 
Notifications issue

Lack of transaction notifications

Fix: Check the app settings to ensure that notifications are enabled. Go to Settings within the app and look for notification preferences. OR... ⇲
 
Security issue

Authentication failures

Fix: Double-check your login credentials to ensure they are correct. If you are unsure, consider resetting your password. OR If authentication... ⇲
 
Compatibility issue

No support for Face ID

Fix: If Face ID is not supported, consider using Touch ID if your device supports it, or log in using your password. OR Check for any updates... ⇲
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 what users are saying
Bad experience
47.1%

Good experience
44.1%

Neutral
8.8%

~ from our NLP analysis of 102 combined software ratings.

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 Private Data UHCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics