fix problems on 京东到家 [iphone]

—— Run into issues on 京东到家? Get help pending when official support gets back to you!

京东到家

Info:

company: JD

: http://help.jd.com/Vender/question-837.html

: www.jd.com

Chat with our AI-based 京东到家 Support

🛠️ Common 京东到家 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Delivery sometimes takes too long

Fix: 1. Check the estimated delivery time provided at the time of order. If it exceeds the expected time, you can track your order status in the... ⇲

Goods cannot be sent to your home

Fix: 1. Verify that your delivery address is correctly entered in your profile settings. Go to 'Account' > 'Address Management' to check. 2. Ensu... ⇲

Payments issue

Customer cannot apply for refund when goods are not received

Fix: 1. Go to 'My Orders' in the app and select the order in question. Look for an option to report an issue or request a refund. 2. If the optio... ⇲

Removal of Apple Pay support

Fix: 1. Check if there are alternative payment methods available in the app, such as credit/debit cards or other digital wallets. 2. Update your... ⇲

Bugs issue

Order cancellation without reason

Fix: 1. Check your order status in the app to see if there are any notifications or messages regarding the cancellation. 2. Review the terms and... ⇲

Support issue

Poor customer service response

Fix: 1. Use the in-app chat feature for immediate assistance, as it may provide quicker responses than email or phone support. 2. Be clear and co... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.8%

Bad experience

5.1%

Neutral

1.1%

~ from our NLP analysis of 744 combined software ratings.

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Private Data 京东到家 collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Usage Data
- Diagnostics