fix problems on OneStream Live [iphone]

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—— Run into issues on OneStream Live? Get help pending when official support gets back to you!

OneStream Live
Info:
company: OneStream Live Oy
: https://onestream.live/contact
: onestream.live
Chat with our AI-based OneStream Live Support
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Registration issue

Repeated registration loop in app

Fix: 1. Delete the OneStream Live app from your iPhone and reinstall it from the App Store. This can help reset any corrupted data that may be ca... ⇲
 
Uploads issue

File upload issues for pre-recording

Fix: 1. Check the file format and size. Ensure that the video files you are trying to upload are in a supported format (like MP4) and do not exce... ⇲

Long upload times with no success

Fix: 1. Check your internet speed and stability. If your connection is slow, consider switching to a faster network or using a wired connection i... ⇲
 
Network issue

Streaming fails on gigabit fiber connection

Fix: 1. Test your internet speed using a speed test app to ensure you are getting the expected speeds. If speeds are lower than expected, contact... ⇲

OneStream Live fails to stream after multiple attempts

Fix: 1. Restart your iPhone to clear any temporary glitches that may be affecting the app's performance. 2. Check your internet connection and s... ⇲
 
Crashes issue

OneStream Live crashes during video upload

Fix: 1. Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to check. If storage is low, delete... ⇲
 
Payments issue

No refund for non-functional service

Fix: 1. Review the terms of service and refund policy provided by OneStream Live to understand your rights. 2. Document any issues you have expe... ⇲

Lack of clarity on subscription charges

Fix: 1. Review the subscription details in the app or on the OneStream Live website. Look for a pricing page that outlines the different plans an... ⇲
 
Account issue

Reauthorization required for Facebook every time

Fix: 1. Check the permissions granted to OneStream Live in your Facebook account settings. Ensure that the app has the necessary permissions to a... ⇲

Account creation issues

Fix: 1. Ensure that you are using a valid email address and that it is not already associated with another account. 2. Check your internet conne... ⇲
 
Settings issue

Scheduling streams not possible from app

Fix: 1. Check if the scheduling feature is available in the app settings. If not, you may need to use the web version of OneStream Live to schedu... ⇲
 
Privacy issue

Support requests sensitive information

Fix: 1. Be cautious about sharing sensitive information. Only provide necessary details that are required for troubleshooting. 2. Use secure met... ⇲
 
Ads issue

Bait and switch on pricing

Fix: 1. Review the pricing structure on the OneStream Live website to ensure you understand the costs associated with your subscription. 2. Docu... ⇲
 
Video issue

Video loss after compression

Fix: 1. Check the compression settings in the app. Ensure that you are using the recommended settings for your video format to minimize quality l... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
61.1%

Bad experience
38.9%

Neutral
0.0%

~ from our NLP analysis of 18 combined software ratings.

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 Private Data OneStream Live collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers

  Cost of Subscriptions
  1. Basic - Monthly: $19.99 Basic - Monthly
  2. Standard - Monthly: $50.99 Standard - Monthly
  3. 15 mins additional stream time: $12.99 15 mins Additional Stream Duration
  4. Professional - Monthly: $69.99 Professional - Monthly
  5. 60 mins Additional Stream Time: $21.99 60 mins Additional Stream Duration
  6. Basic - Yearly: $199.99 Basic - Yearly
  7. 5 Extra Social Accounts: $12.99 Add 5 Extra Social Accounts
  8. Cloud Storage Add-on: $12.99 Cloud Storage Add-on
  9. 10 GB Extra Storage: $12.99 10 GB Extra Storage
  10. 50 GB Extra Storage: $32.99 50 GB Extra Storage