fix problems on MTS Urent [iphone]

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—— Run into issues on MTS Urent? Get help pending when official support gets back to you!

MTS Urent
Info:
company: Urent
: https://urent.ru/faq/support.html
: urent.ru
Chat with our AI-based MTS Urent Support
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Payments issue

High prices for service

Fix: 1. Look for promotional codes or discounts that may be available on the MTS Urent website or through their social media channels. 2. Conside... ⇲

Refunds not processed for failed rentals

Fix: 1. Keep a record of your rental attempts and any error messages received. 2. Use the app to submit a refund request, including all relevant... ⇲

Payment methods not functioning properly

Fix: 1. Check that your payment method is valid and has sufficient funds. 2. Remove and re-add your payment method in the app's payment settings.... ⇲

Excessive charges without usage

Fix: 1. Review your rental history in the app to confirm any charges. 2. If you find charges for rentals you did not use, document them and repor... ⇲
 
Bugs issue

Scooters frequently malfunction

Fix: 1. Before renting, inspect the scooter for any visible issues such as flat tires or damaged brakes. 2. If you encounter a malfunction during... ⇲

Poor brake performance

Fix: 1. Always test the brakes before starting your ride. If they feel unresponsive, do not rent that scooter. 2. Report any brake issues through... ⇲

Inaccurate scooter location tracking

Fix: 1. Ensure that location services are enabled for the MTS Urent app in your iPhone settings. Go to Settings > Privacy > Location Services and... ⇲

Frequent app bugs during rides

Fix: 1. Ensure the app is updated to the latest version. 2. Restart your iPhone before your ride to clear any temporary issues. OR 3. If bugs... ⇲

Inconsistent scooter performance

Fix: 1. Before renting, check the scooter's rating and reviews in the app. 2. If you experience performance issues, report them immediately throu... ⇲
 
Freezing issue

MTS Urent lags and freezes

Fix: 1. Close other apps running in the background to free up memory. 2. Restart your iPhone to refresh the system. OR 3. If the app continues... ⇲
 
Availability issue

Limited availability of scooters

Fix: 1. Check the app during different times of the day to find more available scooters. 2. Use the app's map feature to locate scooters in less... ⇲
 
Support issue

Customer support is unhelpful

Fix: 1. Use the in-app support feature to submit a detailed request, including screenshots if necessary. 2. Check the FAQ section of the app or w... ⇲

Unresponsive customer support

Fix: 1. Use the in-app support feature to submit a detailed request. 2. Check for any updates or responses in the app's support section. OR 3.... ⇲
 
Account issue

Subscription issues with active accounts

Fix: 1. Log into your account and check your subscription status under account settings. 2. If there are discrepancies, try logging out and back... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.8%

Bad experience
10.2%

Neutral
1.1%

~ from our NLP analysis of 3,609 combined software ratings.

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 Private Data MTS Urent collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics