fix problems on Freedom Mortgage [iphone]

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—— Run into issues on Freedom Mortgage? Get help pending when official support gets back to you!

Freedom Mortgage
Info:
company: Freedom Mortgage
: https://www.freedommortgage.com/disclosures/privacy-policy
: www.freedommortgage.com
Chat with our AI-based Freedom Mortgage Support
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Security issue

Facial recognition feature fails to work consistently

Fix: 1. Ensure that your iPhone's Face ID is set up correctly by going to Settings > Face ID & Passcode. Make sure that the app is allowed to use... ⇲
 
Login issue

Login issues with app and website

Fix: 1. Double-check your login credentials to ensure they are entered correctly. If you have forgotten your password, use the 'Forgot Password'... ⇲
 
Notifications issue

Freedom Mortgage does not notify users of late payments

Fix: 1. Check the notification settings for the app by going to Settings > Notifications > Freedom Mortgage. Ensure that notifications are enable... ⇲
 
Payments issue

Inability to make payments through the app

Fix: 1. Ensure that your payment method is correctly set up in the app. Go to the payment settings and verify that your bank account or card info... ⇲

Freedom Mortgage charged twice without resolution

Fix: 1. Check your bank statement to confirm the double charge. If confirmed, take a screenshot for your records. 2. Log into the app and check y... ⇲
 
Customization issue

Freedom Mortgage lacks advanced features like 'what if' calculators

Fix: 1. Use third-party financial calculator apps available in the App Store that offer 'what if' scenarios for mortgage payments. 2. Consider us... ⇲
 
Slow issue

Draft loss services take too long

Fix: 1. Regularly save your drafts while working on them to avoid losing progress. Use the 'Save' feature frequently. 2. If you experience delays... ⇲
 
UI issue

Screen reader usability issues in the app

Fix: 1. Ensure that VoiceOver is enabled on your iPhone by going to Settings > Accessibility > VoiceOver. This will help with navigation within t... ⇲
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 what users are saying
Good experience
98.8%

Neutral
1.0%

Bad experience
0.3%

~ from our NLP analysis of 110,985 combined software ratings.

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 Private Data Freedom Mortgage collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info