fix problems on SmartNas [iphone]

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—— Run into issues on SmartNas? Get help pending when official support gets back to you!

SmartNas
Info:
company: Smart Axiata Co., Ltd.
: https://www.smart.com.kh/support/smartnas
: www.smart.com.kh
Chat with our AI-based SmartNas Support
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UI issue

difficult to navigate

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and layout. Look for a tutorial or help section within th... ⇲
 
Payments issue

hidden charges

Fix: 1. Review your subscription details: Go to Settings > [your name] > Subscriptions to see your current subscriptions and their costs. This wi... ⇲

inaccurate transaction history

Fix: 1. Refresh the transaction history: Look for a refresh button or pull down on the transaction history screen to reload the data. This can so... ⇲

excessive money deductions

Fix: 1. Review your subscription settings: Go to Settings > [your name] > Subscriptions to check your current plans and their costs. Ensure you a... ⇲
 
Account issue

unable to unsubscribe from plans

Fix: 1. Go to Settings > [your name] > Subscriptions: Here, you can manage your subscriptions. Select SmartNas and tap 'Cancel Subscription'. Fol... ⇲
 
Slow issue

slow performance

Fix: 1. Clear app cache: If the app has an option to clear cache or data, use it to free up space and improve performance. This can often speed u... ⇲
 
Support issue

poor customer service

Fix: 1. Use in-app support: Check if SmartNas has a help or support section within the app. This may provide FAQs or troubleshooting tips that ca... ⇲
 
Security issue

security concerns with banking information

Fix: 1. Enable two-factor authentication: If available, enable two-factor authentication for added security on your account. This adds an extra l... ⇲
 
Bugs issue

inconsistent app functionality

Fix: 1. Update the app: Ensure you have the latest version of SmartNas installed, as updates often fix bugs and improve functionality. 2. Restart... ⇲
 
Customization issue

no landscape mode

Fix: 1. Check device settings: Go to Settings > Display & Brightness and ensure that 'Display Zoom' is set to 'Standard'. This can sometimes affe... ⇲
 
Compatibility issue

SmartNas does not support older iOS versions

Fix: 1. Update your iOS: Go to Settings > General > Software Update and install any available updates. This will ensure you have the latest featu... ⇲
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 what users are saying
Good experience
85.4%

Bad experience
8.3%

Neutral
6.3%

~ from our NLP analysis of 2,398 combined software ratings.

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 Private Data SmartNas collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics