fix problems on Canoo [iphone]

—— Run into issues on Canoo? Get help pending when official support gets back to you!

Canoo

Info:

company: Institute for Canadian Citizenship

: http://canoo.zendesk.com

: www.canoo.ca

Chat with our AI-based Canoo Support

🛠️ Common Canoo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Unable to scan PR card with iPhone 12 Pro Max

Fix: Ensure that your iPhone's camera lens is clean and unobstructed. Sometimes dirt or smudges can interfere with scanning. Use a microfiber clo... ⇲

No option to submit a picture instead of scanning

Fix: Look for an option in the app settings or during the scanning process that allows you to upload images. If this option is not available, con... ⇲

Bugs issue

Bug related to scanning the back of the PR card

Fix: Try restarting the app and your iPhone. This can often resolve temporary bugs. To restart the app, swipe up from the bottom of the screen (o... ⇲

PR card scanning fails despite following instructions

Fix: Double-check that you are following the scanning instructions precisely. Ensure that the card is flat, well-lit, and that you are holding th... ⇲

Crashes issue

Canoo crashes when adding PR card

Fix: Make sure that your app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll down to see if Canoo has... ⇲

Slow issue

Scanning process takes too long

Fix: Ensure that you are in a well-lit environment and that the PR card is positioned correctly within the scanning frame. This can help speed up... ⇲

UI issue

No alternative to scanning available

Fix: If the app does not provide an alternative to scanning, consider using a different app that allows for document uploads or image submissions... ⇲

Camera issue

Inability to scan front and back of PR card

Fix: Try scanning one side at a time, ensuring that the card is positioned correctly and that the camera is focused. If the app allows, save the... ⇲

Freezing issue

Canoo freezes during scanning process

Fix: Force close the app by swiping it away in the app switcher, then reopen it. This can help resolve freezing issues. OR If the app continue... ⇲

Have a specific Problem? Resolve Your Issue below:

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Private Data Canoo collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Diagnostics