fix problems on UpGrad [iphone]

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—— Run into issues on UpGrad? Get help pending when official support gets back to you!

upGrad
Info:
company: UpGrad Education Private Limited
: https://upgrad.com
: upgrad.com
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Video issue

Video progress bar is not smooth

Fix: 1. Ensure the app is updated to the latest version via the App Store. 2. Check your internet connection; a slow connection can affect the sm... ⇲
 
UI issue

No forward/rewind buttons

Fix: 1. Check for app updates in the App Store, as this feature may be added in future updates. 2. Use the video progress bar to manually navigat... ⇲

Cannot navigate back without logging out

Fix: 1. Use the back button on your device or swipe gestures to navigate back if available. 2. Check if there is a menu option within the app tha... ⇲
 
Customization issue

Bookmarking feature is missing

Fix: 1. Use the video progress bar to note where you left off. You can pause the video at your desired point. 2. Take a screenshot of the video p... ⇲

No option to add notes within video lectures

Fix: 1. Use a separate note-taking app (like Notes or Evernote) to jot down important points while watching the video. 2. Pause the video at key... ⇲
 
Syncing issue

Program not available on app after browser use

Fix: 1. Ensure you are logged into the same account on both the browser and the app. 2. Refresh the app by closing it completely and reopening it... ⇲
 
Network issue

upGrad not functional offline

Fix: 1. Check if the app has an offline mode in the settings. If available, enable it and download videos for offline viewing. 2. Download videos... ⇲
 
Compatibility issue

Portrait mode not supported on iPad

Fix: 1. Check if the app has an update available in the App Store that may include support for portrait mode. 2. Use the app in landscape mode as... ⇲
 
Freezing issue

upGrad becomes unresponsive

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Reopen the app afterward. 2. Restart... ⇲
 
Installation issue

Requires frequent reinstallation

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Clear the app cache by going... ⇲
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 what users are saying
Good experience
96.6%

Neutral
2.1%

Bad experience
1.4%

~ from our NLP analysis of 290 combined software ratings.

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 Private Data upGrad collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Entrepreneurship Program: $999.99 Entrepreneurship Certificate Program